About the position
ABA Squad is hiring a full-time Health Services Coordinator to support our client intake and authorization process. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working with families, insurance verification, and healthcare/ABA documentation. This position is a key part of our onboarding process and helps move new referrals from initial caregiver inquiry to assessment and therapy authorization.
Responsibilities
• Answer caregiver calls and guide families through the intake process
• Collect and document intake information for new referrals
• Send intake packets and consent forms to families
• Follow up with caregivers on incomplete paperwork, missing signatures, and pending documents
• Verify insurance benefits and eligibility for new referrals
• Request and track initial assessment authorizations and therapy authorizations
• Maintain accurate records in company systems and intake tracking tools
• Follow up with families and insurance companies to keep cases moving forward
• Complete monthly eligibility checks and annual benefits verification for active clients
Requirements
• Experience in healthcare intake, insurance verification, authorizations, ABA administration, medical office administration, or a similar role
• Strong phone, follow-up, and customer service skills
• Excellent attention to detail and ability to manage multiple open cases
• Experience working with commercial insurance and/or Medicaid
• Strong organizational and documentation skills
• Comfortable learning and using multiple systems, spreadsheets, and payer portals
Nice-to-haves
• ABA, pediatric therapy, or behavioral health experience is a plus
Benefits
• Bonus opportunities
• Two weeks of Paid Time Off (PTO) per year
• Paid Holidays include: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day
• 401(k) retirement plan (optional enrollment)
• Health Insurance
• Dental Insurance
• Vision Insurance