Role Purpose
Provides support to Regional Sales Centers in Europe in the group inquiry and support management process to drive conversion and revenue. Proactively support the delivery of proposals and quotations by cross-checking product information between hotels for all brands within IHG. Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from assigned accounts
Key Accountabilities
- Fulfills and, where possible, exceeds customer expectations in the conversion of their enquiries into an IHG-branded hotel with a focus on generating the best levels of revenue
- Where first-choice property may not be available, cross-sell the customer to another IHG-branded property
- Ensures accurate and timely capture of pertinent data into the required sales systems
- Develops and delivers the relevant and appropriate documentation to the customer and hotel
- Ensures the timely follow-up and pursuit of business with customers and stakeholders to drive the highest levels of conversion
- Ensures accurate and timely communication of the status and pertinent information of potential bookings to the initiator and the recipient hotel
Key Skills & Experiences
- Technical skills and Knowledge
- Verbal and written fluency in English is a must.
- Strong sense of initiative, the ability to meet deadlines, deliver on commitments, manage and complete multiple tasks and projects as required.
- Proven ability in exceeding sales or other related targets, liaising with key stakeholders and the ability to be successful whilst working autonomously.
- Demonstrates clear and effective verbal and written skills as well as interpersonal skill required to engage with our customers and hotel sales teams across geographies.
- Strong problem-solving abilities, excellent organization and negotiation skills.
- Applicants can be overseas and willing to relocate in the Philippines on their own expense.
- Permanent mid-shift (3pm-12am or 4pm – 1am) and amenable to work-from-home.
- Willing to process the government mandated requirements.
Experience –
At least one (1) year of business experience in Hotel Guest Relations, Hotel Sales, Sales Operations or sales support environment.
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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At least 1 year business experience in hotel guest relations, sales, or sales support; verbal and written English fluency; ability to work mid-shift (3pm-12am or 4pm-1am) and from home; willing to relocate to Philippines at own expense.
Key Responsibilities
- supporting sales centers
- preparing proposals
- cross-selling hotels
Job Details
- Category: Sales
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Makati City, Metro Manila, Philippines
- Languages: English
About IHG Hotels & Resorts
A global hotel company providing sales and support services for its brands. — Industry: Hospitality and Tourism