Position Overview
Responsible for the successful completion of comprehensive, accurate,
cost-effective travel arrangements for Direct Travel clients within company
policies utilizing group block, meeting and zone or corporate contracts, and
preferred suppliers in an efficient and professional manner.
This position is fully remote. Amadeus and Apollo skills are needed. The
specific work shift is Monday through Friday 8:30 AM - 5:30 PM Pacific.
Responsibilities
Completes domestic and international arrangements for clients which include
air and possibly hotel and ground transportation.
Supports one or more accounts
Operates within detailed procedures
Interacts with travelers or travel arranger and provides 1st level of support
for customer service and technical issues
Ensures compliance of a clients travel policy while utilizing DT preferred
vendors to maximize profit
Adheres to DT standards in delivering customer service including telephone
and email etiquette, and follows prescribed customer service escalation
procedure.
Follows company standards regarding procedures, utilization of tools,
productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in travel industry
and office procedures which may require you to work in the office if home
based
Maintains a favorable working relationship with all other company employees
to foster and promote a cooperative working environment
Performs other duties as assigned which may include:
Building group profiles
Air analysis completion
Flight monitoring if requested
Update Group list within Direct Travels SharePoint
Request airline contracts – block, meeting and zone
Basic Qualifications
Minimum 5 years of corporate consultant experience, and preferably 1-2 years
group experience as well.
Must demonstrate industry knowledge
Proficiency in one or more CRS
Ability to meet and exceed required performance standards
Excellent customer service skills required
Excellent verbal and written communication skills required
Minimum knowledge of Outlook skills and basic Microsoft platforms, especially
Excel.
Airline contract knowledge
Multi-tasking abilities
About Direct Travel
Direct Travel is one of the world’s largest travel management companies. With a
long history of proven market expertise, we blend advanced technology, superior
service, and expert insight to drive tangible value and meaningful savings
across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel
businesses. Through Avenir, our intelligent travel management platform, we
reduce obstacles and give clients more direct access to content, trusted data,
intelligence and global expertise. What truly sets us apart is the human care
behind the technology, delivered by an experienced, passionate team dedicated to
anticipating needs and delivering exceptional service at every step. For more
information about Direct Travel, visit www.dt.com [http://www.dt.com/]
Qualifications
Extensive domestic and international group air experience
Proficiency with international fares, routings, and required traveler
documentation
3-5 years group or corporate air experience
3-5 years of GDS computer skills on Sabre system required.
Must demonstrate thorough travel industry knowledge
Ability to meet and exceed required performance standards
Excellent customer service skills required
Excellent verbal and written communication skills required
Knowledge of Outlook skills and basic Microsoft platforms