Job Description:
• Ensure operational success of home visits on assigned clinical projects
• Manage supply readiness for home care visits
• Coordinate internal efforts for healthcare professionals' onboarding and training
• Facilitate access to technology platforms needed for protocol visits
• Evaluate healthcare professionals' qualifications, licensure, and CVs for Project Manager review
• Participate in recertification and new-regulation training
• Represent the department at internal and external meetings, strategic projects, and initiatives
• Mentor, guide, and support junior team members
• Participate in process improvement initiatives
• Act as liaison between clinical sites, healthcare professionals, and vendors
• Serve as clinical site contact for questions, concerns, and escalations
Requirements:
• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• 2+ years of previous relevant experience
• Equivalent combination of education, training and/or directly related experience may be considered
• Good written and verbal communication skills
• Strong command of the English language and grammar
• Strong interpersonal, planning, organizational, problem-solving, and decision-making skills
• Proficient working knowledge of Microsoft Office suite
• Ability to work in a team environment and independently with moderate guidance
• Solid relationship building with 3rd party management
• Ability to provide high-standard customer service
• Ability to multi-task
• Ability to perform variable tasks under changing conditions and demands
Benefits:
• Work may be performed in a home-based environment
• Rare domestic and international travel
• Ongoing training for recertifications and new regulations
• Mentoring, guidance, and support for junior team members
• Collaboration and professional development in a global team environment