Job Title: Global Creative Capability, AI & Innovation Lead
Location: Morristown, NJ
About the Job
The AI-Driven Customer Engagement (AICE) team is transforming how Sanofi goes to market by combining human expertise with AI, automation, data, and new ways of working.
The Marketing Transformation & AI Strategy team helps define and build the capabilities required to make this transformation real. This includes identifying and testing emerging technologies, redesigning workflows, developing scalable frameworks, and helping teams adopt new approaches across brands and markets.
As content creation becomes increasingly AI-enabled, visual design must evolve beyond traditional production. Designers need new tools, skills, standards, and operating models that allow them to work more efficiently while continuing to deliver high-quality, differentiated customer experiences.
This role will help shape that evolution—connecting visual design expertise with AI, creative technology, capability building, and organizational change.
The Global Creative Capability, AI & Innovation Lead is responsible for evolving how visual design is enabled and delivered across AICE and the broader marketing organization.
This is a transformation and capability-building role rather than a traditional content-production position. The role will evaluate and advance AI-enabled design tools, improve creative workflows, establish scalable design frameworks, and help visual designers adopt new technologies and ways of working.
A central responsibility will be coaching and developing visual designers across internal teams, distributed pods, and external partners. The role will create practical guidance, learning resources, templates, and communities of practice that enable designers to use emerging technologies effectively while maintaining strong standards for brand consistency, customer experience, accessibility, and quality.
The role will also serve as a subject-matter expert and strategic partner for teams exploring new visual design capabilities. This includes identifying business needs, translating them into capability requirements, testing potential solutions, and helping determine which tools and approaches should be piloted, scaled, integrated, or discontinued.
While the role may occasionally provide hands-on design support to test a new capability, create a proof of concept, or demonstrate a recommended approach, its primary purpose is to enable and elevate the work of others—not to serve as a central production resource.
Success requires deep visual design expertise, curiosity about emerging technology, and the ability to turn experimentation into practical, scalable ways of working. The ideal candidate combines the judgment of an experienced designer with the mindset of a coach, capability builder, and transformation leader.
Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you’ll help drive meaningful outcomes in diabetes, transplant, and immunology with the scale and urgency patients deserve.
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives
Main Responsibilities
Visual Design Capability Strategy
Define and evolve the visual design capabilities needed to support Sanofi’s future marketing model.
Translate business, customer, and designer needs into clear capability requirements and priorities.
Establish scalable visual design principles, frameworks, standards, and recommended ways of working.
Help ensure that evolving design capabilities support brand consistency, accessibility, user experience, localization, and channel effectiveness.
Advise marketing and transformation leaders on emerging opportunities, capability gaps, and investment priorities related to visual design.
AI, Tools and Creative Technology
Identify and evaluate AI-enabled design tools, creative technologies, and emerging capabilities that could improve design quality, speed, scalability, or user experience.
Lead or support structured discovery, experimentation, and proof-of-concept work to assess potential business value.
Define practical use cases, success criteria, risks, and requirements for new tools and capabilities.
Partner with Digital, Technology, Procurement, Legal, Regulatory, and other relevant teams to support responsible evaluation and adoption.
Translate successful experimentation into repeatable workflows, guidance, and scalable solutions.
Monitor developments in generative AI, design automation, modular content, creative technology, and digital experience design.
Workflow and Operating-Model Transformation
Assess current visual design workflows and identify opportunities to simplify, automate, or improve them.
Help redesign how visual work is briefed, created, reviewed, adapted, localized, and reused.
Develop scalable approaches that allow global and local teams to work effectively across brands, markets, channels, and production partners.
Support the development of design systems, modular frameworks, templates, reusable components, and automation opportunities.
Partner with operations and transformation colleagues to embed new capabilities into broader content and marketing workflows.
Use feedback, adoption insights, and performance data to continuously improve tools and ways of working.
Designer Enablement and Coaching
Coach and mentor visual designers across internal teams, global pods, and partner organizations.
Help designers build confidence and proficiency in AI-enabled workflows, emerging creative tools, design systems, and modern digital practices.
Develop onboarding materials, playbooks, demonstrations, training programs, and practical learning resources.
Establish forums and communities of practice that encourage collaboration, knowledge sharing, experimentation, and continuous learning.
Provide constructive guidance and expert review when teams are adopting a new tool, workflow, or design approach.
Support the recruitment and onboarding of visual design talent where needed, helping ensure that skills and role profiles align with future capability requirements.
Standards, Governance and Quality Enablement
Establish clear guardrails for the responsible and effective use of AI within visual design.
Develop frameworks that help teams maintain appropriate standards for quality, brand integrity, accessibility, user experience, and regulatory compliance.
Create evaluation criteria that allow teams to assess the quality and suitability of AI-generated or AI-assisted visual outputs.
Partner with brand, regulatory, legal, and technology stakeholders to address risks and clarify appropriate uses of emerging capabilities.
Help teams balance creative experimentation with the standards required in a highly regulated environment.
Cross-Functional Partnership
Partner closely with Marketing, Content Strategy, Digital, Technology, Operations, brand teams, markets, agencies, and external vendors.
Act as the bridge between designers, marketers, technology teams, and business stakeholders when defining or implementing new capabilities.
Facilitate working sessions that turn business challenges into practical design and technology solutions.
Communicate complex design and technology concepts in a clear, actionable way for both creative and non-creative audiences.
Contribute to the broader Marketing Transformation & AI Strategy roadmap and help connect visual design priorities with other transformation initiatives.
About You
Qualifications
Degree or equivalent practical experience in graphic design, visual communications, digital design, experience design, creative technology, or a related discipline.
10+ years of experience across visual design, digital experience, creative technology, design systems, creative operations, or related fields.
Deep visual design expertise and strong professional judgment, supported by a portfolio demonstrating work across digital channels, formats, and customer experiences.
Demonstrated experience building capabilities, developing standards, improving workflows, or leading design transformation—not solely producing individual assets.
Strong understanding of AI-enabled creative workflows, generative AI, design automation, modular content systems, and emerging creative technologies.
Experience evaluating tools and translating new technology into practical, scalable business applications.
Ability to coach, mentor, and develop designers with different levels of experience and technical maturity.
Experience creating playbooks, frameworks, training programs, design systems, or reusable approaches that improve the performance of other teams.
Strong understanding of digital experience, accessibility, responsive design, channel requirements, and customer-centered design principles.
Ability to work across global teams, markets, agencies, vendors, and distributed operating models.
Strong facilitation, stakeholder-management, and communication skills.
Ability to operate effectively in ambiguity, move between strategy and practical implementation, and manage multiple priorities.
Experience in healthcare, pharmaceuticals, or another regulated industry is preferred but not required.
Fluency in English is required.
Why Choose Us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease
Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.
Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
US and Puerto Rico Residents Only
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
North America Applicants Only
The salary range for this position is:
$178,500.00 - $257,833.33All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
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