Workster is partnering with a leading European customer experience solutions provider to recruit a German-speaking Customer Service Representative for a prestigious automotive brand known for innovation, premium quality, and exceptional customer experience.
If you are passionate about customer care, technology, and automotive excellence — this is a great opportunity to grow your career in a supportive, international environment.
Your Role
- Handle customer inquiries via phone, chat, and email with professionalism and enthusiasm.
- Provide clear and accurate information regarding products, services, and policies.
- Use your knowledge of automotive and digital products to troubleshoot issues and guide customers.
- Maintain accurate documentation of interactions and follow-ups in the CRM system.
- Collaborate with internal teams to continuously improve the customer journey.
- Stay informed on new products and updates to deliver up-to-date support.
Your Qualifications
- Fluent German (C1), both spoken and written.
- Good command of English (B2).
- Experience in customer service or call center roles (automotive experience is a plus).
- Passion for automotive topics and tech-savvy mindset.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to stay organized.
The Offer
- Remote Work from anywhere in Portugal.
- Full-time, stable employment with long-term contract.
- Competitive salary + performance bonus.
- €2,000 Welcome Bonus.
- Fully paid training on brand products and customer service excellence.
- Career growth opportunities, supported by structured learning & internal promotion pathways (80% of managers are promoted from within).
- Referral bonus for recommending friends.
- Join a well-established, international work environment known for developing talent.
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