General Virtual Assistant
Work Type: Full-time.
Schedule:Standard U.S. business hours.
Location: 100% Remote.
Role Overview
We are seeking a highly organized General Virtual Assistant to provide administrative and operational support to the client. In this role, you will help keep day-to-day operations running smoothly by managing schedules, updating CRM data, assisting with customer communications, and coordinating directly with the operations team. The ideal candidate brings prior experience supporting U.S.-based service businesses, particularly within logistics, dispatch, or high-volume customer service environments.
Key Responsibilities
CRM & Data Management:Manage and update booking details, work orders, and job notes accurately in SmartMoving or similar CRM systems. Track leads, quotes, and client communications.
Customer Communication:Serve as a primary point of contact for customers via email, phone, and chat to handle scheduling, confirmations, customer service concerns, and follow-ups, always maintaining a professional and friendly tone.
Dispatch Support:Support daily dispatch operations by verifying job details, confirming mover assignments, and ensuring overall schedule accuracy.
Administrative Duties:Assist with core administrative tasks including invoice tracking, data entry, and report generation.
Team Coordination:Coordinate seamlessly with the internal operations team to resolve client inquiries quickly and update progress logs.
Requirements & Qualifications
Experience:2+ years of experience in customer service and administrative support, preferably as a Virtual Assistant.
Technical Proficiency:Hands-on experience using CRMs (HubSpot, Jobber, etc.) and proficiency in Google Workspace (Sheets, Docs, Calendar).
Communication Skills:Strong written and spoken English communication skills.
Core Competencies: Highly organized, detail-oriented, and capable of multitasking and managing multiple priorities effectively in a fast-paced environment.
Remote Infrastructure:Must have a dedicated, noise-free home office setup equipped with a reliable, high-speed internet connection and a backup power source.
Preferred Qualifications (Bonus):
Direct, hands-on experience using SmartMoving CRM is highly preferred.
Benefits of Working for
Performance-based raises.
Minimum 5 days off annually (paid or unpaid based on client terms).
Annual cost-of-living adjustments at your one-year anniversary.
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