About the Role
Our teams all rely on strong operational structure and support to keep things
running smoothly. As a General Operations Specialist, you’ll help our Operations
team turn planned improvements into finished work. You’ll help keep our CRM,
hiring tools, and internal documentation in good shape, and make sure projects
across our Operations and GTM (Go-to-Market) teams keep moving.
This is a fully remote role for someone early in their career, with the chance
to take on real project ownership quickly.
What You'll Do
Carry out defined improvements on operations projects from planning to
completion.
Research questions and turn findings into clear summaries that support
decisions.
Track and coordinate operations projects across teams so that nothing stalls
without an owner.
Write clear processes for our growing library that others can rely on. Keep
handbooks and support documentation up to date so they remain usable and
findable.
Support our CRM and other third-party tools. Clean up data, build views and
reports, and field day-to-day questions from the GTM teams.
Help People Operations maintain standards and processes across the
organization including hiring, onboarding, training, and other company
operations as priorities evolve.
Assist with scheduling and coordination for company-wide meetings and events.
Perform other duties as required or assigned which are reasonably within the
scope of the duties in this job classification.
Candidate Qualifications
1 – 2 years of experience in operations, customer success, or a similar role,
ideally at a startup or fast-moving team.
Analytical and meticulous: You notice the small inconsistencies and patterns
others miss, and you close loops.
Process-oriented: You like turning messy work into clear, repeatable steps.
Curious and coachable: You ask questions, look for context and existing
processes before jumping to solutions, and want to learn from those around
you.
A self-starter: You take initiative, work through blockers on your own when
you can, and keep work moving without waiting to be asked.
A steady executor who follows a plan through to completion and flags
potential blockers early.
Interested in owning small projects from start to finish, and building toward
larger projects over time.
Comfortable working with data in spreadsheets (Google Sheets or Excel) and
spotting patterns or errors.
Communicate clearly and professionally with team members across functions.
Nice to Have
Hands-on experience in HubSpot or other CRMs (we’ll train you on our HubSpot
setup)
Exposure to using or building automation workflows or similar detail-driven
scoped projects
Previous internal dashboard or database systems experience such as Notion or
Gitbook
Benefits
You will be paid competitively, receive stock options and have a variety of
other benefits, including 100% company-sponsored health, medical and dental
insurance.
Clarity has grown from 0 to 70 employees in under 4 years and is poised for
continued growth.
Clarity is a product focused organization that consistently invests in
improving the experience of its school and family users.
Clarity is a fully remote work environment, but also provides both team
specific and company sponsored offsites every year.