General Manager Training ProgramResponsible for successful completion of a program which trains on all facets of operating a Goodwill retail store and prepares for installation as a General Manager in a store. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations. Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible. Essential Competencies
Customer Focus
Financial Acumen
Ensures Accountability
Develops Talent
Builds Effective Teams
Demonstrates Self-Awareness
Situational AdaptabilityKey Responsibilities and Accountabilities1. Work in assigned store(s) under the guidance of the Retail Manager, Production Manager or General Manager to learn the procedures to operate all facets of the retail store and production.2. Upon completion of the training period demonstrate full understanding and adherence to operating standards in the following areas: Each of the reports required for store operationsCommunication requirementsCompany policesRegister and cash handling procedures including bank depositsMerchandising expectations and rotationOrdering proceduresSalvage handlingProductivity standardsEmployee review processForms in useCustomer service expectationsStaff supervisionSchedulingBudget managementProper opening and closing of the storeSecurity and loss prevention3. Meet with home office positions to learn about how each interfaces with the field including HR, Accounting, Marketing and Transportation.4. Meet with the Training & Employment division to understand and appreciate the mission of Goodwill.5. Work in assigned store(s) under the guidance of the Retail Manager, Production Manager or General Manager to learn the procedures to operate all facets of the retail store and production.6. Meet with home office positions to learn about how each interfaces with the field including HR, Accounting, Marketing and Transportation.7. Meet with the Training & Employment division to understand and appreciate the mission of Goodwill. Supervisory Responsibility: This position has supervisory responsibility only in the case of specific assignment for such by the VP of Donated Goods and Retail Sales. That responsibility may include the retail and production managers and staff at any assigned store. Term: This is a temporary assignment as individuals hired for this position are expected to successfully complete this program in its entirety. Required QualificationsHigh school diploma or equivalent plus two to five years previous retail management experience. Ability to communicate in effectively English, both orally and in writing. Basic math and computer skills. Great customer service skills and the ability to handle customer complaints in a fair, impartial and professional manner. Ability to exercise good judgment in handling day-to day situationsPreferred QualificationsBachelor's degree in business or related field.