Job Details
- Location: San Jose (TR)
- Experience: 7 - 12 Years
- Job Type: Employee
- Openings: 1
Role Description
Job Summary
Location - Remote
The Google Cloud Platform (GCP) Support Lead is responsible for the operational support, administration, and governance of the Google Cloud Platform infrastructure that enables the Gemini Enterprise deployment. This role oversees platform operations, license management, identity and access controls, connector readiness, security compliance, and service monitoring to ensure a secure, stable, and scalable environment. The position works closely with Google, internal engineering teams, and business stakeholders to support platform adoption, feature enablement, issue resolution, and ongoing operational excellence.
Key Responsibilities
- Own and manage the operational support of GCP infrastructure supporting the Gemini Enterprise platform.
- Administer Gemini Enterprise licenses, including provisioning, deprovisioning, usage tracking, and coordination with Google.
- Manage identity and access controls, including Google Identity Federation and integration with enterprise authentication solutions.
- Support onboarding, configuration, and operational readiness of Gemini Enterprise connectors and integrations.
- Monitor platform health, performance, availability, and operational metrics across GCP services.
- Drive security remediation activities by identifying, tracking, and resolving platform security findings and compliance gaps.
- Partner with security, infrastructure, and engineering teams to maintain adherence to enterprise security and governance standards.
- Coordinate platform-side readiness activities with Google and internal stakeholders for feature releases, updates, and enhancements.
- Collaborate with the Gemini Enterprise Engineering Lead to support feature validation, testing, and deployment readiness.
- Manage escalations with Google support teams and facilitate timely issue resolution for platform and service-related incidents.
- Develop and maintain operational procedures, support documentation, and knowledge base articles.
- Provide ongoing support, troubleshooting, and root cause analysis for platform incidents and service disruptions.
- Ensure compliance with service level agreements (SLAs), operational standards, and best practices.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience supporting cloud infrastructure platforms, preferably Google Cloud Platform (GCP).
- Hands-on experience with GCP administration, monitoring, security, and identity management.
- Strong understanding of Google Identity Federation and enterprise authentication technologies.
- Experience managing SaaS platform licensing, access provisioning, and user lifecycle management.
- Knowledge of cloud security principles, vulnerability remediation, and compliance requirements.
- Experience working with third-party vendors and managing technical escalations.
- Strong troubleshooting, problem-solving, and analytical skills.
- Excellent communication and stakeholder management capabilities.
Preferred Qualifications
- Google Cloud certifications (e.g., Professional Cloud Architect, Professional Cloud Security Engineer, or equivalent).
- Experience supporting AI/Generative AI platforms, including Gemini Enterprise.
- Familiarity with enterprise collaboration and productivity ecosystems.
- Experience with service management frameworks such as ITIL.
Key Stakeholders
- Gemini Enterprise Engineering Lead
- Google Technical Support and Customer Success Teams
- Information Security and Risk Teams
- Enterprise Infrastructure and Identity Teams
- Business Application Owners and End Users
Bachelor's degree in a relevant field and 5+ years supporting cloud infrastructure, with hands-on GCP administration, monitoring, security, identity management, troubleshooting, and stakeholder coordination.
Key Responsibilities
- supporting infrastructure
- managing licenses
- monitoring platforms
Skills & Tools
Google Cloud Platform (GCP), Gemini Enterprise, Google Identity Federation, ITIL
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — San Jose, California, United States
- Languages: English
About Tredence
A technology services company delivering cloud, data, and artificial intelligence solutions. — Industry: Information Technology