Gear Specialist
Full-time | Remote
As a Gear Specialist you will provide world class customer service with zero mistakes, constant improvement, steady growth and profitable sales.
Project Specialists should always be team players, possessing a light & friendly attitude, positive disposition, appreciative mindset of co-workers strengths, forgiving of co-worker weaknesses, value of shared credit and losses while supporting the team goal/budget.
We wish you to enjoy your daily job, enjoy your co-workers, stay motivated daily.
Primary Duties & Responsibilities
- Develop & Maintain relationships with key customers
- Support Manager when needed
- Support branch operations as needed
- Partner with outside sales people as opportunities warrant
- Partner with manufacturer sales people as opportunities warrant
- Review plans, specs, addendums, customer RFQ and prepare responsible bids & quotes
- Close clean & profitable orders
- Assist co-workers with product and market knowledge
- Stay Current with industry trends and products
Knowledge, Skills and/or Abilities
- Provide quote to all CRFQ on or before date requested
- Provide accurate pricing for all line items in JobTrack
- Review manufacturer/vendor bills of material for accuracy as well as terms and conditions
- Provide NoBid to customer and OS when choosing to no quote a CRFQ
- Use JobTrack QMS report to follow up on projects quarterly
- Close a lost job in JobTrack with feedback when provided
- Utilize GearPM to create GOT once PO is obtained from customer
- Provide Turnover sheet to GearPM when turning over an order
- Review manufacturer/vendor submittal package for accuracy and thoroughness
- Work with PM to deliver a complete, organized submittal package to the customer
- Review returned submittal with PM and make appropriate changes as necessary
- Create change order quotes within the J# of the project in JobTrack
- Reach out when overwhelmed or unable to respond in a timely manner
- Answer/acknowledge email within four hours
- Answer/acknowledge voice mail in four hours
- Use email out of office reminder
- Add time off to team Google Calendar
- Set updated voicemail message stating time off
- Express or highlight all concerns or obstacles to manager
- Take ownership of problems and work toward full, agreeable resolution. Don’t hide even when it’s terrible.
- Embrace change and suggest better methods of operation, question why we do things.
- Do not participate in company gossip or idle chatter
- Always support the gear team and the company, don’t speak disparaging about either
- Show respect to all employees regardless of age, intelligence, gender or race
- Build relationships with customers and vendors that lead to profitable orders
Contribution to team
- Hit Rate and profitability (volume, margin, breakage/losses)
- Seek & Offer Customer Feedback
- Seek & Offer Coworker Feedback
- Seek & Offer Vendor Feedback
- Participate in Training, suggest and line up team lunch & learns.
- Work with new employees to on-board, train & integrate into the team.
- Keep good notes and documentation in regards to bids, buys, and orders
- Keep up to date and utilize the Google Vendor Sheet
- Software: SE Advantage, MySE, JobTrack, Adobe/Bluebeam, Microsoft Word & Excel, Google Mail, Google Drive, Google Docs, Google Sheets, Google Calendar, Order Entry, Colonial Info System, Zoom Phone, MyAsco, Littelfuse, Mersen EP, Mersen Fuse-Ion
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s Degree Preferred in Business or similar major
- Ability to work overtime as necessary
- Strong problem solving skills
Please note that the assessments that will be sent to you are a mandatory part of the application process along with your resume. Please refer to the email you receive in reply to complete the OAD & Wonderlic assessments.
Who is Colonial Electric?
We are Colonial Electric Supply, the #1 supplier of commercial electrical and lighting components in the tri-state area. That means we keep the lights on, the electricity flowing, and the factories bright and humming.
Our Team
- At 500 strong and growing, our team is the fastest and smartest in the lighting and electrical supply business, with the most contracts because we love to win!
- If you’ve read this far, we’re betting you like to win too.
A Delightfully Simple Work Culture
- You’ll enjoy Colonial Electric because our workspaces and people form a family culture—very different from the corporate world.
- We are always looking to promote from within and due to our dedicated training team, many have been promoted within the first year!
Work-Life Balance
- We are privately-owned and led by men and women of strong character. That means we value the health and happiness of the people who work with us.
- We’ve made work-life balance a point of pride for 90 years. Back in 1925, we called it “respect.”
- Everyone who joins Colonial Electric is a respected member of our team.
Check Out our Benefits
- Medical Insurance
- Dental Benefits
- Vision Benefits
- For every $1.00 saved, Colonial will match it by 25% up to 6% of your annual salary
- Life Insurance & AD&D Insurance At Zero Cost - Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost. We pay 100% of your Reliance Standard policy and, in the event of injury or death, your beneficiaries receive insurance payouts immediately.
- Colonial offers many additional benefits for employees and their families! Feel free to inquire about our complete benefits guide during the interview process.