Job title
: Gig Worker – Technical Support (Gaming Platforms & Devices)
Engagement Type:
Gig Worker / Freelance / On-Demand
Location:
WFH
Education:
High School Diploma
Experience:
Minimum 1 year of relevant gaming experience in a BPO/Customer Service environment
How Movate On-Demand Works
This opportunity is part of
Movate On-Demand
, our flexible talent model designed to connect skilled professionals with project-based opportunities supporting the
U.S. market
.
Please note that this is
not a traditional payroll employment position
. Professionals joining Movate On-Demand participate as
independent service providers / contractors under a professional services arrangement
.
What does this mean?
• You will provide services as an
independent contractor / professional services provider
.
• This opportunity is
not under Movate Costa Rica’s regular payroll structure
.
• Services will be provided remotely (
WFH
) supporting U.S.-based operations/projects.
• Compensation and service conditions will be established according to the specific On-Demand engagement.
• As a professional services arrangement, the contractor is responsible for understanding and managing any applicable
local tax, invoicing, insurance, or statutory obligations
associated with providing independent services.
• Project duration, schedules, workload, and availability requirements may vary depending on the specific engagement.
This model is ideal for professionals who are comfortable working independently, enjoy flexible/project-based opportunities, and want to apply their technical and gaming knowledge while supporting international operations.
Role Overview
We are looking for technically skilled
Gig Workers – Technical Support
to provide remote troubleshooting and technical assistance to customers using popular gaming platforms, consoles, handheld devices, PC gaming services, and cloud gaming platforms.
The ideal candidate should have a strong understanding of gaming technology, operating systems, connectivity, account-related issues, game installation and launch problems, device configuration, and basic troubleshooting.
The role requires excellent problem-solving skills and the ability to understand customer issues and provide clear, step-by-step technical solutions.
Gaming Platforms & Ecosystems
Candidates should have familiarity with one or more of the following:
• PlayStation
– Gaming consoles and online gaming services
• Nintendo Switch
– Gaming console and ecosystem
• Steam
– PC gaming platform and digital game store
• Steam Deck
– Handheld PC gaming device
• GeForce NOW
– Cloud gaming service
• Amazon Luna
– Cloud gaming platform
• Google Play Games
– Gaming ecosystem across PC and mobile
• Apple Arcade
– Gaming subscription ecosystem
• PlayStation Plus
– Gaming subscription and online services
Note:
Experience with one or more of the listed gaming platforms is required; expertise across all platforms is not mandatory.
Key Responsibilities
• Provide technical support and troubleshooting for gaming platforms, devices, applications, and services.
• Diagnose and resolve common gaming-related technical issues.
• Assist customers with account access, login, password, and authentication-related issues.
• Troubleshoot game installation, download, update, launch, and performance issues.
• Assist with device setup, configuration, connectivity, and compatibility issues.
• Troubleshoot internet connectivity, Wi-Fi, latency, and basic network-related gaming issues.
• Support customers with gaming subscriptions and digital gaming services.
• Provide guidance on platform settings, system updates, application settings, and device configurations.
• Troubleshoot issues related to cloud gaming and game streaming.
• Identify the root cause of technical problems and provide appropriate resolutions or workarounds.
• Follow troubleshooting procedures and knowledge-base documentation.
• Accurately document customer issues, troubleshooting steps, and resolutions.
• Escalate complex or unresolved technical issues according to defined processes.
• Maintain a high level of customer service while resolving technical concerns.
Required Technical Skills
• Good understanding of gaming consoles, PCs, handheld gaming devices, and gaming applications.
• Knowledge of at least one major gaming ecosystem such as PlayStation, Nintendo Switch, Steam, Xbox, or cloud gaming platforms.
• Basic understanding of:
• Windows and PC troubleshooting
• Mobile device troubleshooting
• Wi-Fi and internet connectivity
• Network configuration and latency
• Application installation and updates
• Device configuration and system settings
• Account/login troubleshooting
• Digital game downloads and installations
• Cloud gaming and game streaming
• Strong analytical and problem-solving skills.
• Ability to troubleshoot technical issues using a structured approach.
• Comfortable working with online tools, knowledge bases, and support documentation.
Preferred Skills
• Previous experience in technical support, helpdesk, customer support, or gaming support.
• Experience troubleshooting PlayStation, Nintendo Switch, Steam, Steam Deck, or other gaming devices.
• Experience with cloud gaming platforms such as GeForce NOW or Amazon Luna.
• Familiarity with gaming subscriptions and digital game stores.
• Experience supporting customers remotely.
• Strong understanding of PC hardware/software troubleshooting.
• Basic knowledge of networking concepts such as DNS, IP addresses, Wi-Fi, bandwidth, and latency.
Soft Skills
• Excellent troubleshooting and analytical ability.
• Strong written and verbal communication skills.
• Ability to explain technical solutions in simple language.
• Customer-focused approach.
• Ability to work independently as a gig worker.
• Good attention to detail.
• Ability to follow predefined troubleshooting processes.
• Strong time-management skills.
• Willingness to learn new gaming platforms and technologies.
Candidate Eligibility
• Candidates with experience in technical support, gaming support, IT helpdesk, or relevant technical fields are preferred.
• Gaming enthusiasts with strong technical troubleshooting knowledge may also be considered.
• Candidates should be comfortable providing remote technical support.
• Candidates must have access to a reliable computer and stable internet connection, if required for the assignment.
Assessment / Selection Process
Candidates will be evaluated through a
technical assessment
covering areas such as:
• Gaming platform knowledge
• Device troubleshooting
• PC troubleshooting
• Network/connectivity troubleshooting
• Account and application issues
• Cloud gaming
• Problem-solving scenarios
• Customer support scenarios
Candidates who successfully meet the required assessment score will be considered for the gig assignment.
Key Performance Expectations
• Accurate identification of technical issues
• Effective first-level troubleshooting
• Clear and customer-friendly communication
• Adherence to troubleshooting processes
• Quality and accuracy of issue resolution
• Timely completion of assigned support tickets
Ideal Candidate Profile The ideal candidate is a
gaming enthusiast with strong technical troubleshooting skills
who can independently diagnose customer issues and provide practical solutions across gaming consoles, PC gaming platforms, handheld devices, and cloud gaming services.
Important:
By applying, candidates acknowledge that they are applying for an
On-Demand / Gig Worker opportunity under a professional services arrangement and not for a regular employee position with Movate Costa Rica.