The Post Closing and Funding Supervisor will add value to our local Escrow
Officer teams by assisting with creating a seamless post-closing process
experience. With a relentless focus on talent, you will directly manage a group
of Post Closing Specialists who provide centralized post-closing and funding
support to a variety of Escrow Officers while managing workflow based on volume
of transactions and serve as the first point of escalation for questions and
issues. This position is uniquely poised to not only drive the efficiency and
product quality of the team, but to also play a pivotal role in developing and
building the culture of the team. The primary focus of this position is to hire,
train, develop and engage the Post Closing Specialists.
Responsibilities:
Team Supervision:
Lead a team of Post Closing Specialists to drive team success. This includes:
Manage capacity and workflow of each Specialist.
All aspects of hiring, interviewing and on-boarding.
Staff orientation/training.
Ongoing training and development.
Prepare staff schedules; manage vacation requests; review and approve
timecards.
Perform annual performance reviews and performance management as needed.
Collaboration and Service:
Act as main point of contact for team members within an assigned market. This
includes, but is not limited to:
Provide support with critical escalations and local leadership questions.
Identify Escrow Officer needs and take proactive steps to maintain positive
experiences, as well as resolve customer complaints and issues in a timely
and effective manner.
Collaborate with key stakeholders to enhance efficiencies of processes and
communications.
Finding a Better Way:
Continuously evaluate procedures to proactively seek improvements; find new
ways to create efficiencies and increase productivity of team.
Analyze customer feedback as well as prepare reports for review and
recommendation.
Qualifications:
Minimum 2 years previous supervisory experience.
Prior Real Estate transaction processing and customer service experience.
Experience with managing title and escrow transactions, particularly
post-closing and/or funding activities
Ability to provide feedback to employees through coaching and training to
further their success and a willingness to motivate staff; a leader by
example willing to take on additional duties as needed.
Ability to work remotely with a sense of urgency in a fast-paced, high volume
paperless environment while ensuring quality work from team members.
Excellent verbal and written communication skills.
A “people-first” approach with the ability to keep the agent and consumer at
the center of the transaction.
Ability to coach team on providing exceptional customer service throughout
the transaction process.
Ability to learn and navigate multiple software systems with an elevated
level of competency.
Demonstrated ability to identify and resolve problems in a timely manner,
gather and analyze information thoughtfully and maintain confidentiality.
Demonstrable history of effectively collaborating with different departments
and leaders.
Adaptable, able to prioritize and manage competing demands with a willingness
to try new things.
Anywhere Integrated Services is a driving force in the title and settlement
services industry. Anywhere Integrated Services is national in scope, but each
of its companies are locally staffed, with a wealth of experience in settlement
services. We operate in 49 states as well as the District of Columbia, and
provide closing services in all 50. Anywhere Integrated Services is a subsidiary
of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a
global provider of real estate services. It franchises and owns several of the
industry's leading real estate brands and brokerages.
Anywhere Integrated Services’ Family of Companies operate more than 40 distinct
company and brand names throughout the United States such as Title One (ID),
Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market
Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN
/ IL / WI) and U.S. Title (MO).
Anywhere Real Estate Inc. [http://www.anywhere.re/] (NYSE: HOUS) is moving real
estate to what's next. Home to some of the most recognized brands in real
estate Better Homes and Gardens® Real Estate [https://www.bhgre.com/], Century
21® [https://www.century21.com/], Coldwell Banker®
[https://www.coldwellbanker.com/], Coldwell Banker Commercial®
[https://www.cbcworldwide.com/], Corcoran® [https://www.corcoran.com/], ERA®
[https://www.era.com/], and Sotheby's International Realty®
[https://www.sothebysrealty.com/eng], we fulfill our purpose to
empower everyone's next move through our leading integrated services, which
include franchise, brokerage, relocation, and title and settlement businesses,
as well as mortgage and title insurance underwriter minority owned joint
ventures. Anywhere supports nearly 1 million home sale transactions annually
and our portfolio of industry-leading brands turns houses into homes in more
than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What
differentiates us is our scale, expertise, network, and unique business model
that positions us as a trusted advisor throughout every stage of the real estate
transaction. We pursue talent – strategic thinkers who are eager to always find
a better way, relentlessly focus on talent, obsess about growth, and achieve
exceptional results. We value our people-first culture, which thrives on
empowerment, innovation, and cross-company collaboration as we keep moving the
world forward, together. Read more about our company culture and values in our
annual Impact Report
[https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf].
We are proud of our award-winning culture and are consistently recognized as an
employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies