About brighthush
brighthush is a trailblazing, athlete‑centric organization that powers the world’s most electrifying fitness events. From grassroots training programs to the pinnacle of competitive sport, we bring together athletes, coaches, and fans through cutting‑edge technology, community engagement, and a relentless commitment to excellence. Our mission is simple: to inspire, support, and celebrate the human spirit in motion.
As a global leader in the fitness and wellness industry, brighthush is dedicated to creating unforgettable experiences for participants and spectators alike. We’re proud to host the world’s most prestigious competitions, deliver real‑time data and insights, and foster a culture of inclusivity, resilience, and growth. Whether you’re a seasoned athlete, a passionate fan, or a curious newcomer, brighthush is where the journey begins.
Why Join the brighthush Team?
- Impact at Scale: Your work will touch thousands of athletes, coaches, and fans worldwide.
- Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection.
- Competitive Compensation: Earn up to $27 per hour plus performance‑based bonuses.
- Comprehensive Benefits: Full health, dental, vision, and 401(k) plans for full‑time employees.
- Growth & Development: Access to continuous learning, mentorship, and career‑advancement pathways.
- Culture of Excellence: A collaborative, inclusive environment that values creativity, accountability, and fun.
Key Responsibilities
As a Customer Support Representative at brighthush, you will be the frontline ambassador for our athlete community. Your role will blend concierge‑style service with operational excellence, ensuring every inquiry is handled with speed, empathy, and professionalism.
- Concierge‑Style Service: Deliver personalized support to athletes, coaches, and fans via email, chat, and phone.
- Issue Resolution: Quickly triage, resolve, or escalated customer inquiries, complaints, and feedback.
- Event Liaison: Serve as the primary point of contact between brighthush events and participants, providing timely information and updates.
- Virtual & In‑Person Event Support: Assist with logistics, registration, and real‑time troubleshooting during live competitions.
- Content Creation: Draft, edit, and update FAQs, knowledge‑base articles, and macro templates to streamline support processes.
- Data Management: Maintain accurate records in our CRM, track ticket status, and report on key metrics.
- Continuous Improvement: Collaborate with cross‑functional teams to identify pain points and propose solutions.
Essential Qualifications
- Minimum of 2 years of customer support experience, preferably in a high‑volume, event‑centric environment.
- Strong written and verbal communication skills in English; additional languages are a plus.
- Proficiency with CRM systems (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
- Demonstrated ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.
- Self‑motivated, proactive, and comfortable working independently in a remote setting.
- Passion for fitness, wellness, or athletic competition is highly desirable.
Preferred Qualifications
- Experience in the sports or fitness industry, especially with large‑scale events.
- Familiarity with event‑management software and live‑streaming platforms.
- Background in content creation, copywriting, or technical documentation.
- Knowledge of data analytics tools (e.g., Google Analytics, Tableau) to support reporting.
- Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
Skills & Competencies
- Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
- Problem‑Solving: Analytical thinking and creative solutions for complex issues.
- Communication: Clear, concise, and engaging written and verbal communication.
- Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical problems.
- Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
- Team Collaboration: Willingness to work cross‑functionally with marketing, operations, and event teams.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and fostering continuous growth. As a Customer Support Representative, you will have access to:
- Structured mentorship programs with senior leaders.
- Professional development courses in customer experience, event management, and data analytics.
- Internal mobility into roles such as Event Operations, Community Management, or Product Support.
- Annual performance reviews with clear pathways for advancement.
Work Environment & Company Culture
Our culture is built on the principles of inclusivity, innovation, and a shared love for athletic excellence. We celebrate diversity, encourage open dialogue, and reward creativity. Remote employees enjoy:
- Flexible work hours to accommodate different time zones and personal commitments.
- Regular virtual team‑building activities and quarterly all‑hands meetings.
- Access to a digital wellness library, including guided meditations, fitness videos, and nutrition guides.
- Opportunity to participate in local meet‑ups and community events.
Compensation & Benefits
- Hourly rate up to $27, plus performance‑based bonuses.
- Full health, dental, and vision coverage for full‑time employees.
- 401(k) plan with company match.
- Paid time off, sick leave, and parental leave.
- Employee discount on brighthush events and merchandise.
- Continuous learning stipend for courses, certifications, and conferences.
How to Apply
Ready to make a difference in the world of athletic Apply for this job