About brighthush
brighthush is a trailblazing SaaS company that empowers commercial real estate professionals to streamline leasing, asset management, and portfolio analytics. With a mission to transform the way property owners, tenants, and brokers collaborate, we deliver intuitive, data‑rich solutions that drive smarter decisions and higher returns. Our team is built on curiosity, resilience, and a relentless commitment to customer success. Whether you’re a seasoned industry veteran or a tech enthusiast eager to learn, brighthush offers a dynamic, inclusive environment where every voice is heard and every idea has the potential to shape the future of real estate technology.
Why Join brighthush?
- Remote‑First Culture: Work from anywhere in the United States and enjoy the flexibility to balance professional and personal commitments.
- Competitive Compensation: Earn a market‑competitive salary that reflects your experience and contributions.
- Comprehensive Benefits: Health, dental, and vision coverage for you and your family, a 401(k) plan with company match, and generous paid time off (PTO).
- Career Growth: Access to continuous learning programs, mentorship from senior leaders, and clear pathways to advance into senior support, product, or sales roles.
- Impactful Work: Every interaction you have directly influences our customers’ success and the overall growth of the real estate industry.
- Inclusive Community: A diverse, collaborative team that celebrates differences and fosters belonging.
Key Responsibilities
As a Customer Support Associate at brighthush, you will be the frontline champion for our users. Your day‑to‑day activities will include:
- Multi‑Channel Support: Respond promptly to customer inquiries via phone, email, and live chat, ensuring a consistent, high‑quality experience across all touchpoints.
- Issue Diagnosis & Resolution: Troubleshoot technical and functional issues, identify root causes, and implement effective solutions or workarounds.
- Escalation Management: Recognize when a problem requires deeper expertise, and coordinate with engineering, product, or account teams to expedite resolution.
- CRM Documentation: Log every interaction, resolution steps, and follow‑up actions in our CRM system (e.g., Salesforce or Zendesk) to maintain a single source of truth.
- Customer Follow‑Up: Verify that issues are fully resolved to the customer’s satisfaction and gather feedback to inform product improvements.
- Product Knowledge Enhancement: Continuously study new features, updates, and industry trends to provide accurate, up‑to‑date assistance.
- Process Improvement: Identify recurring pain points, propose enhancements, and collaborate with cross‑functional teams to refine support workflows.
- Team Collaboration: Participate in weekly huddles, knowledge‑sharing sessions, and training workshops to stay aligned with company goals and best practices.
Essential Qualifications
- High school diploma or equivalent; bachelor’s degree preferred.
- Minimum of 1 year of customer support experience, preferably in a SaaS or technology environment.
- Proficiency with CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
- Excellent written and verbal communication skills in English.
- Strong problem‑solving abilities and a methodical approach to troubleshooting.
- Ability to manage multiple concurrent tickets while maintaining high quality and accuracy.
- Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
- Basic understanding of commercial real estate concepts is a plus but not required.
Preferred Qualifications
- Experience in the real estate or property management industry.
- Familiarity with cloud‑based SaaS platforms and subscription billing.
- Knowledge of data analytics tools (e.g., Tableau, Power BI) or reporting dashboards.
- Previous exposure to remote‑first teams and virtual collaboration tools (Slack, Teams, Zoom).
- Multilingual capabilities (Spanish, French, Mandarin, etc.) to serve a global customer base.
- Certifications in customer service, technical support, or related fields.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
- Technical Aptitude: Comfortable navigating software, troubleshooting connectivity, and interpreting error logs.
- Communication Excellence: Clear, concise, and empathetic communication across all channels.
- Time Management: Prioritize tasks, meet SLAs, and maintain productivity in a fast‑paced environment.
- Collaboration & Teamwork: Work effectively with cross‑functional teams, share knowledge, and contribute to a positive culture.
- Adaptability: Thrive in a rapidly evolving product landscape and adjust to changing priorities.
- Analytical Thinking: Identify patterns, diagnose root causes, and recommend actionable solutions.
Career Growth & Learning Opportunities
At brighthush, we believe that investing in our people fuels innovation. As a Customer Support Associate, you will:
- Participate in a structured onboarding program that covers product fundamentals, support best practices, and company culture.
- Access a library of e‑learning courses, webinars, and certifications to deepen your technical and industry knowledge.
- Engage in mentorship programs pairing you with senior leaders across product, engineering, and sales.
- Take on cross‑functional projects, such as beta testing new features or contributing to knowledge‑base articles.
- Advance into specialized roles—Senior Support Specialist, Support Manager, Product Evangelist, or even Sales Enablement—based on performance and interests.
Work Environment & Culture at brighthush
Our remote‑first model is built on trust, transparency, and collaboration. You’ll find:
- Weekly virtual town halls where leadership shares company updates and celebrates milestones.
- Monthly “Hack Days” that encourage creative problem‑solving and cross‑team collaboration.
- A culture that values work‑life balance, with flexible hours and generous PTO to recharge.
- Inclusive hiring practices that prioritize diversity, equity, and belonging.
- Regular feedback loops, performance reviews, and career development plans.
Compensation & Benefits
While specific figures vary based on experience, brighthush offers:
- Competitive base salary aligned with industry standards for remote customer support roles.
- Health, dental, and vision insurance plans for you and your dependents.
- 401(k) retirement plan with company match to help secure your future.
- Paid time off (PTO) that accrues monthly, plus paid holidays and sick leave.
- Employee assistance program (EAP) for mental health and well‑being support.
- Annual performance bonuses and spot awards for exceptional contributions.
- Access to wellness resources, including virtual fitness classes and mindfulness sessions.
How to Apply
Ready to make a tangible impact on the real estate industry while enjoying the flexibility of remote work? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Support Associate role at brighthush. We’re hiring immediately and look forward to welcoming you to our team!
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