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About brighthush
brighthush is a global leader in empowering people to live healthier, stronger, and more vibrant lives. With a worldwide community of over 1.5 million members, brighthush blends cutting‑edge fitness science, community‑driven programming, and a passion for lifelong wellness. Whether you’re a seasoned athlete, a beginner, or a fitness enthusiast, brighthush offers a supportive ecosystem that nurtures growth, celebrates achievement, and fosters a sense of belonging.
As the face of brighthush’s customer experience, you’ll be the bridge between our members, athletes, and the broader community. In a fully remote, flexible environment, you’ll help shape the brand’s reputation by delivering concierge‑style service, resolving inquiries with speed and empathy, and ensuring that every interaction reflects brighthush’s core values of integrity, innovation, and inclusivity.
Why Join brighthush?
- Impact at Scale: Your work will touch thousands of members worldwide, directly influencing satisfaction, retention, and community engagement.
- Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.
- Competitive Compensation: Earn up to $27 per hour, plus performance‑based bonuses that reward excellence.
- Comprehensive Benefits: Full health, dental, and vision coverage; 401(k) with company match; generous paid time off; and wellness stipends.
- Growth & Development: Access to internal training, mentorship programs, and career‑pathing opportunities across customer success, product, and operations.
- Culture of Innovation: Join a team that values creativity, continuous improvement, and a collaborative spirit.
Key Responsibilities
As a Customer Support Representative, you will be the frontline advocate for brighthush’s community. Your day‑to‑day tasks will include:
- Providing concierge‑style support via email, chat, and phone to members, athletes, and partners.
- Resolving or escalating inquiries, complaints, and feedback with a focus on speed, accuracy, and empathy.
- Acting as the primary conduit between the brighthush Games and the public, ensuring athletes receive timely, accurate information.
- Assisting with backend operations for all virtual and in‑person brighthush Games competitions, including registration, logistics, and post‑event follow‑up.
- Maintaining and updating knowledge base resources: macros, FAQ articles, and troubleshooting guides.
- Collaborating with cross‑functional teams (Product, Marketing, Operations) to relay user insights and recommend enhancements.
- Tracking metrics such as response time, resolution rate, and customer satisfaction scores to continuously improve service quality.
- Participating in regular training sessions to stay current on product updates, community policies, and best practices.
Essential Qualifications
- High school diploma or equivalent; bachelor’s degree preferred.
- Minimum of 2 years of customer support experience, preferably in a high‑volume, remote environment.
- Strong written and verbal communication skills in English; additional languages are a plus.
- Proficiency with customer support platforms (e.g., Zendesk, Freshdesk) and CRM systems.
- Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Self‑motivated, proactive, and comfortable working independently with minimal supervision.
- Experience in the fitness, wellness, or sports industry is highly desirable.
Preferred Qualifications
- Experience supporting large-scale events or competitions (e.g., sports tournaments, community challenges).
- Knowledge of the brighthush ecosystem, including training programs, community forums, and event calendars.
- Familiarity with data analytics tools (e.g., Google Analytics, Tableau) to extract insights from customer interactions.
- Background in content creation, such as writing FAQs, knowledge base articles, or instructional guides.
- Strong problem‑solving skills and a knack for turning challenges into opportunities for improvement.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
- Communication Excellence: Clear, concise, and empathetic communication across all channels.
- Technical Aptitude: Quick learner who can navigate multiple software tools and troubleshoot issues.
- Adaptability: Comfortable with evolving processes, new technologies, and shifting priorities.
- Team Collaboration: Ability to work effectively with cross‑functional teams and share insights.
- Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Representative, you’ll have the chance to:
- Progress into senior support roles, such as Team Lead or Customer Success Manager.
- Transition into product management, quality assurance, or community engagement based on your interests.
- Participate in leadership training, mentorship programs, and cross‑departmental projects.
- Attend industry conferences, webinars, and workshops to stay ahead of fitness and customer experience trends.
Work Environment & Culture
brighthush fosters a culture that values transparency, collaboration, and continuous improvement. Our remote team enjoys:
- Regular virtual town halls and team‑building events.
- Open communication channels with leadership and peers.
- A flexible schedule that respects work‑life balance.
- Access to a digital resource hub with training materials, best‑practice guides, and community forums.
- A supportive environment where ideas are heard, and innovation is rewarded.
Compensation & Benefits
We offer a competitive compensation package that includes:
- Hourly rate up to $27, with performance‑based bonuses.
- Full health, dental, and vision insurance coverage.
- 401(k) plan with company match.
- Paid time off (vacation, sick leave, holidays) plus a flexible leave policy.
- Wellness stipend for fitness equipment, classes, or personal training.
- Employee discount on brighthush products and services.
- Continuous learning budget for courses, certifications, and conferences.
How to Apply
Ready to make a difference in the lives of thousands of fitness enthusiasts? Submit your application through the link below and join the brighthush family. We’re hiring fast, so don’t wait—your next career adventure starts here.
Apply for this job