Front Office Patient Coordinator & Virtual Assistant
Job Summary
One Workforce Global is seeking a skilled Front Office Patient Coordinator & Virtual Assistant to join our growing team. This role is responsible for delivering an exceptional patient experience by managing inbound communications, appointment scheduling, insurance verification, and administrative coordination for a healthcare practice. The ideal candidate is highly organized, customer-focused, and experienced in handling patient-facing administrative functions within a remote environment.
Key Responsibilities
- Answer incoming calls and respond to patient inquiries in a professional, friendly, and timely manner
- Schedule, reschedule, and coordinate patient appointments while maintaining calendar accuracy
- Verify insurance benefits, document coverage details, and provide patients with benefit information and estimates
- Manage new patient onboarding, intake forms, and administrative documentation requirements
- Monitor voicemail, return missed calls promptly, and maintain excellent patient communication standards
- Maintain accurate patient records and upload documents into practice management systems
- Assist patients with portal access, scheduling support, and general administrative inquiries
- Track appointment metrics, patient inquiries, referral sources, and workflow completion to support operational efficiency
Must-Have Skills
- Healthcare Front Office Administration
- Patient Scheduling & Appointment Coordination
- Insurance Verification & Benefits Checking
- Patient Intake & Onboarding
- CRM and Practice Management Software Experience
- HIPAA Compliance & Confidentiality Practices
- Customer Service & Telephone Communication
- Strong Organizational and Multitasking Skills
Experience & Qualifications
- Minimum 2+ years of healthcare, medical office, patient coordination, or administrative support experience
- Previous experience in a medical, behavioral health, counseling, therapy, or outpatient healthcare setting preferred
- Experience working with U.S.-based clients, patients, or healthcare providers
- Strong written and verbal English communication skills
- Experience handling confidential patient information in compliance with HIPAA or similar privacy standards
- Proficiency with CRM platforms, scheduling systems, and healthcare software applications
- Ability to follow structured workflows, scripts, and established operating procedures
Preferred Qualifications
- Experience in behavioral health, mental health, counseling, or therapy practices
- Knowledge of insurance verification and healthcare eligibility processes
- Experience using PracticeSuite or similar EHR/Practice Management platforms
- Spanish language proficiency
- Familiarity with referral tracking, email campaign coordination, and patient engagement processes
- Experience supporting remote healthcare operations
Work Arrangement
- Remote Position
- Full-Time
- Amenable to work with shifting hours, primarily aligned with U.S. time zones
Why Join One Workforce Global?
- Full-time employment
- Competitive salary package
- HMO coverage
- Work-life balance
- Supportive and growth-oriented work environment
Join One Workforce Global and play a vital role in helping patients access quality healthcare services. If you thrive in a fast-paced administrative environment, enjoy building positive patient relationships, and are passionate about delivering exceptional customer service, we encourage you to apply and become part of a growing healthcare support team.
Originally posted on