Job Summary:
We are seeking a highly driven, decisive, and solutions-oriented Freight Coordinator to manage over-the-road (OTR) and ocean container shipments. This role is ideal for someone who thrives in a fast-paced, high-volume environment and is comfortable making quick decisions, solving problems in real time, and holding carriers accountable to meet service expectations.
The ideal candidate brings a strong sense of urgency, takes ownership of outcomes, and can confidently manage challenging situations while maintaining strong relationships with carriers and internal teams.
Key Responsibilities:
Dispatch & Execution:
Coordinate and manage daily pickup and delivery schedules across OTR and ocean shipments, ensuring on-time performance.
Real-Time Problem Solving:
Quickly identify and resolve issues such as delays, missed pickups, or capacity shortages. Make decisions independently when needed to keep freight moving.
Carrier Management & Accountability:
Maintain constant communication with carriers and enforce service expectations. Address performance issues directly and ensure compliance with company standards.
High-Volume Prioritization:
Manage multiple shipments simultaneously while prioritizing urgent issues and shifting demands.
Communication:
Act as the central point of contact between carriers, sales, and internal teams. Provide clear, timely updates and solutions.
Carrier Vetting & Compliance:
Onboard new carriers and monitor existing partners to ensure compliance with safety, insurance, and performance requirements.
Data & System Management:
Accurately enter and maintain shipment data in internal systems and ensure documentation is complete and up to date.
Qualifications: Proven experience in dispatching, freight coordination, and logistics operations
Strong decision-making ability in fast-paced, time-sensitive environments
Comfortable handling difficult conversations and enforcing expectations with carriers
Ability to prioritize, multitask, and adapt quickly to changing conditions
Strong customer service skills with a focus on responsiveness, communication, and issue resolution
Excellent communication and problem-solving skills
Strong understanding of transportation processes, regulations, and carrier operations
Proficiency in dispatch/logistics software and Microsoft Office
Self-motivated with a high sense of ownership and accountability
What We’re Looking For: Someone who takes initiative and acts quickly, even with incomplete information
A professional who is comfortable with urgency, pressure, and constant change
A person who can balance relationships with accountability
A team member who owns results and follows through
Work Environment / Schedule: Full-time: Monday – Friday, 7:30 AM – 4:30 PM
Fully Remote
Reporting Structure: Reports to Freight Manager
Compensation & Benefits: Salary based on experience and qualifications
Health, Dental, Vision insurance
Short-term and long-term disability
Group life insurance
401(k) with company match
Generous PTO and vacation policy
Tuition reimbursement
Annual Performance Incentive Program