This is a Fully Remote Job
About Our Client:
This organization operates within the financial services industry, focusing on supporting financial institutions in strengthening their communities. It addresses the challenge of maintaining secure and reliable financial services by providing trusted partnership, innovative solutions, and customer service aimed at reducing financial risks.
About the Opportunity:
The FRAUD SPECIALIST role involves working within a call center environment to identify and mitigate fraudulent activities on cardholder accounts. This position plays a key role in protecting financial institutions and their customers by managing fraud cases and identifying emerging fraud trends, thus directly contributing to the organization’s risk management objectives.
Responsibilities:
Receive incoming and make outbound calls to cardholders to verify suspicious debit card activity.
Utilize fraud detection systems to manage fraud cases.
Identify and help mitigate emerging fraud trends.
Interact professionally and respectfully with internal and external customers.
Requirements:
Prior experience in banking, financial services, or fraud detection is beneficial but not required.
Proven reliability and dependability in a metrics-driven setting.
Ability to work effectively in a fast-paced inbound and outbound call center.
Positive and professional attitude.
Proficient with Microsoft Office.
Ability to multitask using multiple computer screens and simultaneously communicate and document information.
Pay Range and Compensation Package:
Starts at $20.00 per hour.
Monthly incentive pay and annual employee bonus program.
Pay differential for bilingual individuals.
Benefits & Perks:
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Flexible spending and health savings accounts.
Life insurance and short- and long-term disability coverage at no cost.
Paid time off including PTO, volunteer time off, paid parental leave, and company holidays.
Educational assistance and professional certification bonus program.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.