Managing fraud alert monitoring and case investigations, the full-time remote Fraud Risk Operations Manager will support the enhancement of the organization's Fraud Risk Management program while ensuring compliance with regulatory requirements.
Key responsibilities
• Develop and implement fraud detection, alert management, and investigation procedures and controls
• Oversee the team responsible for fraud alert review and case investigations, establishing quality standards and productivity expectations
• Collaborate with cross-functional teams to enhance fraud detection strategies and participate in risk assessments to evaluate fraud risks
Required qualifications
• Bachelor's degree or equivalent education and work experience
• Preferred certifications include CAMS, CFE, or other fraud/financial crimes certifications
• Typically 5+ years of experience in fraud operations, including alert review and case investigation
• Experience in performance management within fraud operations, focusing on alert accuracy and investigative quality
• Ability to engage with internal stakeholders and collaborate on fraud-related initiatives across various teams