Job Description:
• Support the BaaS program by providing oversight of FinTech partners, with emphasis on fraud analysis reviews
• Facilitate and communicate requests for information from FinTech partners and internal departments
• Track and follow up on incoming fraud reports, fraud events, and related communications
• Track fraud reviews and general status, and provide updates to management
• Perform daily monitoring reviews and escalate concerns to the Lead or Manager
• Review Partner Policies and Procedures to identify customer-lifecycle gaps
• Complete low- and medium-level fraud reviews for internally and externally identified events involving BaaS Partners
• Prepare and present fraud summaries, analysis, and recommendations to management
• Monitor emerging fraud trends
• Provide guidance and best practices to BaaS partners
• Maintain fraud procedural manuals, job aides, and tools
• Support AI and automation initiatives through requirements documentation, research, implementation assistance, and output monitoring
• Maintain accurate, complete, and audit-ready records in the GRC system
• Maintain knowledge of BSA, USA PATRIOT Act, OFAC, Regulation E, Truth in Savings Act, UDAAP, Truth in Lending, and Equal Credit Opportunity Act requirements
• Follow regulatory and compliance requirements
• Make recommendations to the BaaS Fraud Risk Manager
• Perform other duties as assigned
Requirements:
• Knowledge and understanding of FinTech with a strong fraud analysis and technical background
• Knowledge and understanding of GRC platform(s)
• Ability to work in a team environment
• Ability to resolve problems with minimal guidance and make general decisions for daily processing
• Ability to interface effectively with other departments and operate in a fast-paced environment with minimum supervision
• Ability to analyze data and trends to identify process improvements and operational efficiencies
• Excellent written and verbal communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Attention to detail and accuracy
• Ability to effectively present information and respond to questions from management, affected departments, and BaaS Partners
• Bachelor’s Degree or equivalent related experience
• 2-4 years of bank fraud and risk experience preferred
• Must be available to work standard Pacific Time business hours (8 AM–6 PM PT with flexibility) regardless of location
• Ability to work without employment sponsorship
Benefits:
• Three competitive medical plans
• Health Savings Account (HSA) with tax advantages and employer contributions
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses
• Dental and vision insurance
• Company-paid basic life insurance and optional additional coverage
• Long-term and short-term disability coverage
• Hospital Indemnity, Accident Insurance, and Critical Illness coverage
• 401(k) retirement plan with company matching
• Paid vacation and sick leave
• 11 paid holidays annually
• Flexible personal development and continuous improvement opportunities