$16.42 - $17.85
• Fraud & Identity Specialist
• Location:
• Remote, anywhere in the U.S.
• Duration:
• 6 months
• Rate:
• $16.42 - 17.85
• Shift:
• Sunday-Thursday, 11:30 a.
m.-8:00 p.m. Pacific; Friday and Saturday off Join a Fraud & Identity team in a remote contract role. You'll review customer accounts and transactions, investigate suspicious activity, and handle customer appeals and internal escalations. You'll gain hands-on fraud investigation experience while identifying patterns, making judgment calls, and suggesting process improvements.
• Contract Duration:
• 6 Months
• Required Skills & Experience
• 1-2+ years in fraud, data processing, customer support, or a related field; a strong academic record may also qualify
• Experience reviewing customer accounts for potential fraud and providing customer service
• Basic Excel or Google Sheets skills
• Strong written and verbal communication
• Sound judgment when cases are not clear-cut
• Ability to prioritize a queue, handle sensitive information confidentially, and work in changing conditions
• Availability Sunday-Thursday, 11:30 a.m.-8:00 p.m. Pacific; Friday and Saturday off
• Desired Skills & Experience
• Experience with Zendesk or a similar support platform
• Understanding of the gig economy
• What You Will Be Doing
• Tech Breakdown
• Customer account reviews, transaction data, Excel or Google Sheets, and support tools; platform percentages were not provided
• Daily Responsibilities
• Investigate potential fraud, suspicious activity, and account takeovers using live and historical data
• Review and prioritize inbound customer appeals and internal escalations
• Identify fraud patterns, document findings, and make timely decisions
• Complete recurring operational reviews accurately and recommend process improvementsMotion Recruitment Partners (MRP) is an Equal Opportunity Employer.
All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.