The Director of Franchise Operations oversees a team of Franchise Business Consultants with the main goal of driving franchise revenue and profitability for an educational company.
PRIMARY FUNCTIONS/RESPONSIBILITIES
Set and achieve financial goals for the department with full P &L responsibility
• Drive customer centric focus on continually improving student results
• Deliver world class franchisee profitability through revenue gains and cost savings
• Develop the overall departmental business plan including budgets and KPI goals on a monthly, quarterly and annual basis; provide updates to the management team on performance
• Partner with the marketing department to analyze and improve customer lead generation
• Champion corporate initiatives with the franchise community
• Attend and participate, where appropriate, In local market franchise advertising cooperative meetings
• Act as an interdepartmental liaison
Lead the Franchise Business Consultant (FBC) Team
• Conduct field visits with FBC's and franchisees to improve profitability, KPis and service delivery
• Set goals and develop quarterly, monthly and weekly actions plans with each FBC to meet them; provide on- going feedback to improve performance in meeting goals
• Partner with FBCs and their franchisees to meet marketing objectives
• Interview, hire and train all new FBC's
• Develop skill set with FBC's through weekly team calls, quarterly team meetings and additional follow up
Cultivate our franchisee-franchisor partnership
• Help every member of the system work toward a growth mindset culture
• Lead the Annual Convention and periodic regionals and local area meetings
• Manage the Franchisee Advisory Council
Additional Responsibilities
• Track record of delivering top financial performance
• Demonstrate excellence in leadership
• Strong communication skills to lead team trainings and internal meetings, write company- write messages and speak publicly to large audiences
• Analytical approach to problem solving
• 4 Year Degree
• 5 to 10 years of Multi-unit experience
• Excellent management and leadership
• Effective ability to develop employees and give feedback
• High energy level
• Proficient in Microsoft Office, Excel and Sharepoint
• Strong written and oral communication skills
• Adept presentation, training and team building skills
• Effective organizational and follow up skills
• Detail oriented