Why brighthush?
At brighthush we are on a mission to simplify the way developers and product teams connect to the world’s APIs. Our platform empowers more than 700 paying customers—including industry leaders—to integrate, automate, and innovate faster than ever before. Backed by the world‑renowned accelerator brighthush and built by a team of alumni from top‑tier technology firms, brighthush is scaling rapidly while maintaining a tight‑knit, founder‑driven culture.
We are a remote‑first organization with a global footprint, but our core team of 14 operates out of North America, Europe, and Asia. Our engineers, product managers, and designers collaborate daily to deliver a developer‑centric experience that turns complex API integrations into a few lines of code. As we continue to grow, we need a visionary Founding Customer Success Manager who can shape the customer success function from the ground up, champion our customers’ goals, and drive sustainable revenue expansion.
What You’ll Do – Your Impact at brighthush
In this pivotal role, you will be the trusted advisor for our largest and most strategic accounts while also laying the foundation for a scalable success organization that serves our entire customer base. Your day‑to‑day responsibilities will include:
- Strategic Relationship Building: Cultivate deep, long‑lasting relationships with developers, product leaders, and executive decision‑makers at our top‑tier customers.
- Value Enablement: Gain a thorough understanding of each customer’s product roadmap and technical challenges, then guide them to extract maximum value from the brighthush platform.
- Expansion & Upsell Discovery: Identify new use cases, cross‑team opportunities, and integration scenarios that naturally lead to account expansion.
- Renewal Ownership: Own the entire renewal lifecycle—from early planning and health checks to contract negotiation and close—ensuring a seamless experience.
- Risk Management: Proactively monitor product usage data and conduct regular health conversations to spot adoption gaps and mitigate churn risk.
- Cross‑Functional Advocacy: Partner closely with Engineering and Product to surface customer blockers, influence roadmap priorities, and champion feature requests.
- Playbook Development: Design, document, and iterate on repeatable processes, outreach cadences, and success metrics that will enable the team to serve 700+ customers efficiently.
- Metrics & Reporting: Track key performance indicators such as Net Retention Rate, Customer Health Scores, and Expansion Revenue, and report insights to senior leadership.
Who You Are – Essential Qualifications
We are looking for a self‑starter who has already proven themselves in a high‑growth, technical SaaS environment. The ideal candidate will bring:
- 5+ years of experience managing customer relationships in developer‑tools, infrastructure, or other technical SaaS businesses.
- Demonstrated success owning renewal and expansion cycles, with quantifiable results (e.g., increased Net Retention by X% or closed $Y in upsell revenue).
- Comfort discussing APIs, integrations, and complex technical use cases directly with software engineers and architects.
- Ability to build trust with both hands‑on technical users and C‑level executives, translating business objectives into product adoption strategies.
- Strong analytical mindset—experience using usage analytics, health scoring models, and data‑driven decision making.
- Exceptional organizational skills, with a proactive approach to prioritizing high‑impact activities.
- Track record of defining or improving customer success playbooks rather than merely following existing ones.
Preferred Extras – Nice‑to‑Have Skills
- Background in a fast‑moving startup that raised capital from brighthush or similar venture firms.
- Hands‑on experience with API management platforms, integration middleware, or low‑code automation tools.
- Familiarity with CRM and CS platforms such as Gainsight, Totango, or Salesforce.
- Experience delivering technical workshops, webinars, or developer‑focused enablement sessions.
- Previous exposure to remote‑first team dynamics and distributed collaboration tools.
Core Skills & Competencies
- Technical Fluency: Ability to speak the language of developers—REST, GraphQL, OAuth, webhook patterns, and SDK usage.
- Strategic Thinking: Translate high‑level business goals into actionable success plans.
- Communication Excellence: Clear, concise, and persuasive written and verbal communication tailored to technical and non‑technical audiences.
- Problem‑Solving: Diagnose adoption obstacles, propose creative solutions, and drive them to resolution.
- Data‑Driven Mindset: Leverage product telemetry, NPS, churn predictors, and other metrics to inform strategy.
- Collaboration: Work seamlessly with Engineering, Product, Sales, Marketing, and Finance to align on customer outcomes.
- Leadership Potential: Ability to mentor junior team members as the success organization scales.
Career Growth & Learning at brighthush
Joining brighthush at this early stage means you will have a direct line to the founders and will influence the shape of the entire customer success function. As we grow, you can expect:
- Opportunities to expand your scope from a handful of strategic accounts to a full‑fledged global success team.
- Leadership pathways toward Head of Customer Success, VP of Customer Experience, or cross‑functional roles such as Product Management.
- Access to a generous professional development budget for conferences, certifications, and technical training.
- Mentorship from seasoned executives who have built products at world‑class tech firms.
- Regular “innovation days” where you can prototype new success initiatives, run experiments, and share learnings across the organization.
Our Culture & Work Environment
brighthush prides itself on a culture of transparency, curiosity, and impact. We value:
- Autonomy: Remote work is the default. You set your own schedule, as long as you deliver results and stay aligned with the team.
- Collaboration: Weekly all‑hands, cross‑functional “office hours,” and virtual coffee chats keep the entire company connected.
- Inclusivity: We actively foster a diverse workplace where every voice is heard and respected.
- Customer‑Centricity: Our product roadmap is shaped by real‑world developer feedback; you will be a key conduit for that insight.
- Fun & Celebration: From virtual game nights to quarterly “hack‑and‑share” showcases, we celebrate wins big and small.
Compensation, Perks & Benefits
While exact figures will be discussed during the interview process, you can expect a competitive total‑compensation package that includes:
- Base salary aligned with market rates for senior customer success leaders in North America.
- Performance‑based bonuses tied to renewal rates, expansion revenue, and customer health metrics.
- Equity participation—stock options that give you a direct stake in brighthush’s long‑term success.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Generous paid time off, parental leave, and a flexible holiday policy.
- Home office stipend, high‑speed internet reimbursement, and optional coworking space credits.
- Learning & development budget, including access to online courses, certifications, and industry conferences.
- Wellness programs, mental‑health resources, and a supportive employee assistance program.
How to Apply
If you are excited about shaping the future of API integration, love working directly with developers, and thrive in a fast‑moving startup environment, we want to hear from you. Click the link below to submit your application and start your journey with brighthush today.
Join Us – Make an Impact at brighthush
At brighthush, you won’t just be filling a role—you’ll be building a cornerstone of our business. Your expertise will directly influence product direction, customer satisfaction, and the company’s growth trajectory. If you’re ready to roll up your sleeves, define best‑in‑class success processes, and partner with visionary founders, apply now and become a founding pillar of brighthush’s success story.
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