Required Technical Skills
Gemini CX / Conversational AI
Required (primary platform – hands-on experience is mandatory):
· Gemini Customer Experience (Gemini CX) – including hands-on experience across:
· Agent architectures
· AI agent development
· Agentic workflow orchestration
· Generative AI applications
· Multimodal AI solutions
Customer Engagement Technologies
Baseline / working knowledge of one or more (not required to be deep expertise):
· Customer Engagement Suite (CES)
· Contact Center AI (CCAI)
· Dialogflow CX
· Dialogflow ES
· Agent Assist
· CCAI Insights
Core Engineering Competencies
Strong experience in:
· Agent building
· Backend integrations
· Secure API architecture
· Data pipelines
· Telemetry
· Custom tooling
Preferred Qualifications
· Participation in Google GECX Bootcamp.
· Google Cloud certifications.
· Certifications related to:
o Gemini CX
o Customer Engagement Suite (CES)
o Contact Center AI (CCAI)
o Google Cloud Architecture
o Google Cloud Development
· Experience working directly with enterprise customers in a consulting or services environment.
· Experience working in customer-facing technical roles.
Domain Experience (Preferred)
· Telecommunications
· Communications Service Providers (CSPs)