About Hupo
We are an AI-native start-up building sales enablement products in the banking, financial services, and insurance industry; already trusted by dozens of enterprise customers (including Fortune 500 companies).
Role at a Glance
Title: Forward-Deployed Engineer
Team: Customer Success & Account Management
Employment Type: Full-time
Location: Remote (APAC)
Why This Role Matters
As a Forward-Deployed Engineer at Hupo, you'll sit at the intersection of Engineering, Product, and our enterprise customers. You'll own the technical deployment of Hupo's products across a portfolio of enterprise accounts, making sure our solutions are configured, integrated, tested, and running successfully in real-world environments.
You'll work closely with customers to understand their requirements, solve technical problems, and turn one-off needs into scalable solutions. The role is highly hands-on and client-facing, with a strong focus on moving quickly while reducing the amount of work that needs to be done by our core engineering team.
What You'll Do
Deployment & Account Delivery
Own the end-to-end technical deployment of Hupo's products, from initial build and configuration through UAT, production launch, and post-launch iteration.
Serve as the primary technical owner for assigned accounts, managing timelines, deliverables, and stakeholder expectations across multiple concurrent engagements.
Configuration & Customisation
Configure and customise Hupo's products to meet customer-specific requirements, including business logic, workflows, content, and account-level settings.
Build and quality-assure client-specific content and configurations based on customer documentation, compliance requirements, and where relevant, different languages and regulatory contexts.
Integration & Technical Solutioning
Support integrations with customer systems, including LMS, CRM, SSO/identity platforms, APIs, and enterprise hosting and security environments.
Translate business and commercial requirements into clear technical solutions and repeatable implementation patterns that can scale across customers.
Testing & Quality Assurance
Own the UAT process, including gathering requirements, consolidating feedback, prioritising fixes, and implementing changes where possible.
Establish and maintain quality standards across deployments, including building or managing testing processes and teams where needed.
Support & Troubleshooting
Troubleshoot technical issues across Hupo's product and customer environments, resolving the majority independently and escalating to Engineering when deeper product changes are required.
Provide technical support during pre-sales and post-sales, including demos, solution scoping, and proofs of concept.
Cross-Functional Collaboration
Work closely with Product and Engineering to scope, prioritise, and deliver customer-driven improvements.
Balance customer requirements with scalability and engineering effort, escalating only when deeper engineering support or novel solutions are required.
Support customer governance, compliance, and technical reporting requirements where needed.
Process, Documentation & Impact
Improve implementation processes, tooling, and self-serve capabilities to reduce deployment time and reliance on Engineering.
Maintain accurate documentation across deployments, integrations, and customer configurations.
Track implementation performance and account impact, including delivery velocity, engineering effort saved, and revenue enabled or expanded.
What Success Looks Like
Within your first few months, you'll:
Independently own deployments across a portfolio of enterprise customers and drive them from setup through production launch.
Build a strong understanding of Hupo's products and develop repeatable approaches for solving common customer requirements.
Become a trusted technical partner to customers while reducing the amount of implementation and troubleshooting work that needs to be handled by Engineering.
Identify opportunities to improve our deployment processes, tooling, and product so we can scale implementations more efficiently.
You'll also be expected to continuously:
Adapt and expand your impact as customer and business priorities evolve.
Take ownership of new technical and customer problems as they emerge.
Look for ways to turn one-off solutions into scalable, repeatable approaches.
What We're Looking For
Must-Haves
Experience in a Forward-Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar client-facing technical role.
Strong software engineering fundamentals and the ability to code, debug, and troubleshoot independently.
Experience working with AI/LLM products or enterprise AI solutions.
Experience deploying, integrating, or implementing technical products for enterprise customers.
Strong understanding of APIs, integrations, data flows, and enterprise systems.
Ability to translate ambiguous customer requirements into practical technical solutions.
Strong communication and stakeholder management skills, with the ability to work directly with technical and non-technical customers.
Experience in scrappy, fast-paced startup environments, with the ability to operate effectively in ambiguity and build structure from the ground up.
Nice-to-Have
Domain expertise in BFSI, particularly banking, financial services, or insurance.
Requires software engineering fundamentals, independent coding and troubleshooting, AI/LLM experience, enterprise deployment and integration experience, API and data-flow knowledge, and strong customer communication skills.
Key Responsibilities
- deploying products
- troubleshooting issues
- improving processes
Skills & Tools
AI, LLM, LMS, CRM, SSO, APIs
Job Details
- Category: Engineering
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Singapore or Hong Kong
- Languages: English
About Hupo
An AI-native startup building sales enablement products for banking, financial services, and insurance companies. — Industry: Information Technology