Description
Report claim by asking all required questions. Obtains claim information from the adverse carrier and provides the claim information for the insured. Responsible for creating an invoice file to excel spreadsheet. Completes call template to reflect successful or unsuccessful reporting of the claim which is then submitted to the claim file. Provides thorough claim documentation for each claim. Updates AC Phone Book, as needed.
Requirements
Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
Report claim by asking all required questions.
Obtain claim information from the adverse carrier and provides the claim information for the insured
Responsible for creating an invoice file to excel spreadsheet.
Maintain compliance with company procedures, confidentiality standards, and regulatory requirements
Completes call template to reflect successful or unsuccessful reporting of the claim which is then submitted to the claim file.
Provides thorough claim documentation for each claim
Meet departmental productivity, quality assurance, and attendance expectations
Handle high call volumes while maintaining professionalism and accuracy
Escalate complex or sensitive situations appropriately
Updates AC Phone Book, as needed.
Performs other related duties as assigned.
Competencies
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Strong verbal and written communication skills
Active listening and customer service orientation
Empathy and emotional intelligence
Attention to detail and data accuracy
Ability to multitask and prioritize effectively
Problem-solving and decision-making skills
Adaptability in a fast-paced environment
Conflict resolution and de-escalation skills
Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
Strong computer proficiency and system navigation skills
Time management and organizational skills
Ability to maintain confidentiality and professionalism
Regular and reliable attendance is an essential function of the position.
Work Environment
This position operates in a structured secure-room environment requiring adherence to company security, privacy, and confidentiality protocols. Employees may be required to:
Work in a monitored environment with restricted access
Follow clean desk and data protection policies
Use company-issued equipment and secured systems
Maintain compliance with applicable data security requirements
Work scheduled shifts, including evenings, weekends, holidays, or catastrophe response hours as needed
Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee may occasionally lift and/or move up to 15 pounds.
Prolonged periods of sitting and computer use
Frequent keyboarding, screen viewing, and telephone communication
Ability to remain focused in a high-volume, fast-paced environment
Ability to manage stressful or emotionally charged conversations professionally
Must be able to multitask across multiple systems and applications simultaneously
Ability to maintain concentration and accuracy for extended periods
Travel Required
N/A
Required Education and Experience
High school diploma or GED required
Minimum typing speed of 50 WPM
Basic computer and data entry proficiency
Experience handling high-volume inbound calls preferred
Ability to accurately document customer interactions and claim information
Preferred Education and Experience
Knowledge of insurance terminology and claims processes
Previous customer service or call center experience
Experience using claims management or CRM systems preferred
Additional Eligibility Requirements
Ability to pass background screening and applicable employment verification requirements
Ability to maintain confidentiality of sensitive customer information
Reliable attendance and schedule flexibility required
Ability to work overtime or extended hours during catastrophe events when necessary
Must comply with all company policies, procedures, and security requirements
Affirmative Action/EEO Statement
Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Good-Faith Estimate (including bonus or commission)
The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate's experience and qualifications.
General Description of Benefits
Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.
Work Schedule
Full Time, 80.00 hours per pay period (2 weeks)
How to Apply
Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current
Personal Information Retention Policy
Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.
Post Closing Date
This position will be open for a minimum of three days and until a top applicant is identified.