Jeppesen ForeFlight is seeking experienced Flight Dispatchers to join our growing operations team. This role supports a dynamic mix of commercial and business aviation customers in a modern, technology-driven dispatch environment focused on operational excellence, safety, and customer experience.
As a Flight Dispatcher, you will play a critical role in real-time flight operations, flight planning, operational control, and customer coordination. The ideal candidate is highly adaptable, detail-oriented, and thrives in a fast-paced environment where quick decision-making and strong communication are essential.
This position may be performed remotely within the United Kingdom. Company-issued hardware and digital tools will be provided to support remote and hybrid work environments.
Key Responsibilities
Pre-Shift Operational Readiness
- Review dispatcher handoff notes and active operational priorities
- Monitor weather systems, NOTAMs, airspace constraints, and operational impacts
- Maintain awareness of evolving procedures, dispatch workflows, and platform updates
- Prepare for upcoming operational demands through proactive planning and coordination
Flight Planning & Live Flight Operations
- Manage incoming trip requests through company dispatch platforms
- Develop, optimize, and release compliant flight plans based on operational requirements and customer preferences
- Evaluate aircraft readiness, maintenance status, MEL/CDL restrictions, and operational limitations
- Support complex domestic and international multi-leg itineraries
- File and manage ATC flight plans, routing revisions, and acknowledgments
- Monitor active flights and provide real-time operational support to flight crews
- Continuously assess weather, routing, fuel, and operational risks
- Coordinate operational changes and communicate updates proactively to crews and stakeholders
Customer & Operational Support
- Deliver professional preflight and enroute briefings to flight crews
- Support both commercial and business aviation flight operations
- Track the coordination of overflight permits, landing permits, and diplomatic clearances as required
- Maintain awareness of international restrictions, sanctioned regions, and geopolitical operational impacts
- Provide responsive, customer-focused operational support during all phases of flight
Operational Excellence & Compliance
- Maintain accurate dispatch documentation, operational logs, and billing-related time tracking
- Conduct quality assurance checks on dispatch outputs for accuracy and regulatory compliance
- Document irregular operations and participate in Safety Management System (SMS) reporting processes
- Collaborate with internal engineering, product, and operations teams to improve workflows and system performance
- Contribute to continuous improvement initiatives within the dispatch organization
Irregular Operations & Emergency Response
- Support flight crews during diversions, emergencies, and other irregular operations
- Execute established escalation procedures and communication protocols
- Serve as a central coordination point for time-critical operational decision-making
- Ensure operational incidents are documented appropriately within SMS processes
Work Environment
- Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays
- Collaborate across distributed operational teams using digital communication and dispatch tools
- Participate in recurrent dispatcher training, certification programs, and safety initiatives
- Work within a highly collaborative, technology-forward operational culture
Basic Qualifications
- FAA Aircraft Dispatcher Certificate (required)
- Previous professional flight dispatch experience, preferably in Part 121, Part 135, military, or international operations
- Strong situational awareness and decision-making skills in time-sensitive operational environments
- Ability to work flexible schedules, including weekends and holidays
- Proficiency with modern dispatch systems, operational software, and digital collaboration tools
- Excellent written and verbal communication skills
- Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays
Preferred Qualifications
- Experience supporting international and complex flight operations
- Familiarity with ETOPS, oceanic operations, and international permit coordination
- Knowledge of SMS reporting processes and operational risk management
- Experience in technology-enabled or digital-first operational environments
- Pilot or aviation enthusiast
FAA Aircraft Dispatcher Certificate required, professional flight dispatch experience, strong situational awareness and decision-making, flexible schedule availability, dispatch software proficiency, and excellent communication skills.
Key Responsibilities
- planning flights
- monitoring flights
- coordinating operations
Job Details
- Category: Transportation Services
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United Kingdom or Poland
- Languages: English
About Jeppesen
An aviation technology company providing digital flight planning and operational support solutions. — Industry: Information Technology