Field Implementation Specialist
Nationwide, US (Must reside within 50 miles of a major metropolitan airport)
On-Site Role (95% national travel, Monday–Friday, overnight required)
Compensation: $45 - $50 per hour
18-month contract (potential extension up to 3 years, possible conversion)
About The Role Join Roche Diagnostics in our mission to advance science and ensure access to healthcare for all. As a Field Implementation Specialist, you will play a vital role in supporting this mission by serving as the primary liaison for post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers and instruments at client sites nationwide.
This entry-level, field-based position offers extensive mentorship and requires a high degree of independence, self-direction, and visibility. You will travel nationally up to 95% of the time, including overnight stays Monday through Friday, to deliver exceptional customer experiences and ensure successful solution adoption. This is a unique opportunity to make a direct impact on healthcare delivery while developing your technical and customer service skills in a dynamic, hands-on environment.
The position is an 18-month contract with the potential for extension up to 3 years or conversion to a permanent role.
What You'll Do
Serve as the primary liaison providing post-sales customer support during installation and implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites nationwide
Validate analyzer installations to ensure proper setup and functionality
Assess customer organizational structure, workflow, and knowledge to identify training gaps
Develop and deliver training to customers on platforms, processes, and expectations, including planning and coordination for implementation
Provide first-level troubleshooting and problem-solving for customer issues, escalating complex issues as needed
Identify opportunities for new system consumables (e.g., reagents, primary antibodies, bio-markers, software) for clients
Document and report on implementation progress, customer feedback, and issues encountered
Collaborate with internal teams to ensure seamless customer experience and continuous improvement of implementation processes
Maintain extensive onsite presence with up to 95% travel, including overnight stays Monday through Friday, to support a national client base
Receive mentorship and guidance to develop expertise in clinical chemistry and immunoassay solutions
What You Bring
Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
3 years of previous experience in a clinical laboratory or IT support in a clinical lab environment
ASCP certification (preferred)
Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
Effective customer communication skills (written and verbal), positive attitude, and ability to foster strong internal and external relationships
Strong time-management, organization, and prioritization skills
Ability to work independently as a field-based individual contributor with autonomy and self-direction
Willingness and ability to travel nationally up to 95%, including overnight travel Monday through Friday
Must reside within 50 miles of a major metropolitan airport in the US (no relocation provided)
Disclaimer
Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
Equal Employment Opportunity We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.