At TriHealth, our Financial Clearance Representatives play a critical role in
ensuring every patient begins their care journey with clarity, compassion, and
confidence. You are at the front line of financial advocacy—helping patients
understand coverage, removing barriers to care, and contributing directly to a
seamless, trusted healthcare experience.
Location: Work from home
Schedule: 8:30 AM- 5:00 PM, M-F
Incentives & Benefits:
We offer competitive shift differentials, opportunities for professional growth,
and a comprehensive benefits package that may include medical, dental, vision,
paid time off, retirement savings plans, and tuition reimbursement.
PRN positions not eligible for TriHealth benefits
https://careers.trihealth.com/what-we-offer/benefits
[https://careers.trihealth.com/what-we-offer/benefits]
Minimum Job Requirements:
High School Degree in Medical terminology course or equivalent knowledge
Knowledge of Medical Terminology
Insurance vocabulary and processes
Government and Non-government third party benefits and coverage rules
Understanding of the impact financial clearance services has on revenue cycle
operations and financial performance
1-2 years experience Customer Service Healthcare Dedication to treating both
internal and external constituents as clients and customers Maintaining a
flexible customer service approach and orientation that emphasizes service
satisfaction and quality
Background in managed care or patient billing
1-2 years experience Technical Healthcare
Must have one year experience in insurance verification or precertification
experience
Experience with automated patient account system or online verification
systems
Job Overview:
This position is responsible for verifying patient insurance, confirming
benefits eligibility, performing authorization and pre-certification,
calculating and estimating patient liability, and/or notification as required by
third party coverage providers. Purpose of this job is to verify that TriHealth
patient insurance information is accurate and up to date so payment will be
received for services rendered. Additionally, this position requires the
knowledge to review medical records obtaining information such as diagnosis,
prior treatment, sign and symptoms, medication and other medical information to
submit requests for authorizations for surgery, testing or treatment.
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Rarely
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Rarely
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading - Consistently
Sitting - Frequently
Standing - Occasionally
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Rarely
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE
our patients, our communities, and our fellow team members. To achieve our
vision and mission, ALL TriHealth team members are expected to demonstrate and
live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying
"hello"
• Acknowledge when patients/guests are lost and escort them to their destination
or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or
patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service
breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of
patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively
participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently
and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for
contributions.
• Show courtesy and compassion with customers, team members and the community