This is a Fully Remote Job
1. About Our Client:
This organization operates within the higher education sector, addressing challenges related to student financial aid and funding. It supports students by providing guidance on federal financial aid eligibility, academic progression requirements, and funding plans, aiming to facilitate informed financial decisions throughout their educational journey.
2. About the Opportunity:
The
Financial Aid Advisor
is responsible for managing a designated group of students and supporting shared communication channels to assist with financial aid inquiries. This role delivers clear, student-centered counseling regarding funding options, financial aid processes, and academic requirements, contributing to students’ successful navigation of their educational funding.
3. Responsibilities:
Provide timely and accurate assistance to students via phone and email, explaining financial aid concepts and requirements.
Maintain regular contact with assigned students and respond promptly to communications.
Adapt explanations to individual student circumstances while maintaining professionalism.
Support the team by assisting with inquiries across shared student files.
Review student records to identify pending financial aid tasks and ensure accuracy.
Document all student interactions and follow-up actions precisely in designated systems.
Screen submitted documents for completeness and relevance.
Review and clarify ISIR information and common discrepancies with students.
Resolve routine financial aid questions and escalate complex issues appropriately.
4. Requirements:
High school diploma or equivalent; Associate degree preferred.
Prior experience in financial aid, higher education, advising, or customer service preferred.
Proficiency with Microsoft Office and the ability to learn relevant student and communication systems.
Strong verbal and written communication skills tailored to student needs.
Attention to detail and accurate documentation skills.
Ability to manage assigned students alongside shared workload demands.
Skills in building rapport, effective questioning, and guiding students.
Commitment to confidentiality, ethics, inclusion, and respectful interaction.
Openness to feedback and continuous learning.
Ability to work independently and collaboratively towards departmental goals.
5. Pay Range and Compensation Package:
The expected hourly range is $24.00 to $25.00, with actual pay adjusted based on experience, training, certifications, market factors, budgets, and responsibilities.
6. Benefits & Perks:
Medical, dental, vision, life, voluntary life, and disability insurance.
401(k) retirement program with employer match.
Enhanced Employee Assistance Program.
Paid time off program.
Eleven paid holidays.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.