Job Details
- Job Location: Regional Float - Cedar Rapids IA - Cedar Rapids, IA
- Position Type: Full Time
- Salary Range: $27.00 Hourly
What We Offer
- Shift Premiums | Profit Sharing Bonus | Paid Drive Time | Company Vehicle | Paid Training
- Travel the region, earn more, and share in the company’s success
- Company: Cash Depot
- Nation’s largest independent provider of retail cash management, ATM solutions, consumer financial services, and Air/Vac systems
- Established in 1983 with a reputation for dependable service, innovative technology, and exceptional customer support nationwide
- Qualities we’re seeking
- Self-motivated, flexible technicians who enjoy variety, working independently, troubleshooting equipment, solving problems in the field, and providing outstanding customer service across multiple territories
Why Join Cash Depot?
- What We Offer
- Shift premiums: +$3/hour after 5 p.m., +$2/hour Saturdays, +$3/hour Sundays
- Profit Sharing Program – share in the company’s success
- Guaranteed 40-hour work week
- Paid drive time
- Company vehicle provided
- Paid training and certification opportunities
- Stable, year-round work
- Variety of work across multiple territories and projects
- Advancement opportunities within Field Service and Operations
- Independent work environment with minimal supervision
- Opportunity to earn more through shift premiums and profit sharing
- Direct impact on customer success
Position Summary
- Role: Regional Float Field Service Technician
- Responsibilities
- Installation, conversion, maintenance, troubleshooting, repair, and removal of ATMs, Air/Vac equipment, and other Cash Depot products across multiple territories within your region
- Provide coverage to fill staffing gaps, support major installations and special projects, and maintain service levels
- Combine mechanical troubleshooting, technical service, installation work, customer support, and field operations
- Work independently and manage daily schedule
What You'll Do
- Equipment Installation & Maintenance
- Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products
- Perform preventative and corrective maintenance
- Troubleshoot electro-mechanical, hardware, and equipment issues
- Perform ATM cash replenishment and coin removal services as scheduled
- Complete software updates, diagnostics, and equipment testing
- Field Service Operations
- Travel to and support assigned territories to provide staffing coverage, project support, and service needs
- Partner with dispatch to complete service requests and installations
- Maintain inventory and communicate parts and supply needs
- Complete required service documentation accurately and on time
- Meet department performance metrics related to efficiency, safety, and first-time fix rates
- Customer Service
- Maintain strong customer relationships
- Represent Cash Depot professionally at all customer locations
- Communicate effectively with dispatch, management, and customers
- Support customer needs while ensuring all security procedures are followed
- Team Support
- Assist with training and ride-alongs for other technicians
- Recommend process and efficiency improvements
- Participate in ongoing technical training programs
- Share best practices and knowledge with technicians across territories
Travel Requirements
- This position requires flexibility to travel based on business needs, staffing coverage, and project demands
- May travel and work in other assigned territories for up to two consecutive weeks at a time
- May require evening, overnight, and weekend hours on an as-needed basis
- Travel schedules and assignments will be communicated as far in advance as possible
Qualifications
- Required
- High School Diploma or GED
- Valid driver’s license with acceptable driving record
- Ability to obtain and maintain a DOT Medical Examiner’s Certificate
- Experience troubleshooting mechanical, electrical, or electro-mechanical equipment
- Willingness to travel and work in other assigned territories for up to two consecutive weeks at a time
- Availability to work evening, overnight, and weekend hours as needed
- Strong customer service and communication skills
- Strong organizational and problem-solving abilities
- Ability to work independently with minimal supervision
- Ability to safely lift and move equipment required for the position
- Preferred
- ATM, kiosk, vending, HVAC, telecommunications, or field service experience
- Technical troubleshooting experience
- Military, mechanical, maintenance, or service technician background
- Cash handling equipment experience
Benefits
- Shift Premiums
- +$3/hour after 5 p.m., +$2/hour Saturdays, +$3/hour Sundays
- Paid Holidays
- Paid Time Off (PTO)
- Annual Profit-Sharing Bonus Program
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability Insurance
- Wellness Benefit Programs
- Medical Deductible Reimbursement Program
- Schedule
- Full-time position
- Guaranteed 40-hour work week
- Schedule varies based on territory assignments, staffing coverage, and project demands
- Evening, overnight, and weekend hours may be required on an as-needed basis
- Shift premiums paid for hours worked after 5 p.m., on Saturdays, and on Sundays
- Overtime may be required to support customer needs and business demands
- Travel assignments communicated as far in advance as possible
Physical Requirements
- Frequent standing, walking, lifting, carrying, pushing, pulling, bending, kneeling, climbing, and operation of tools and lifting equipment
- May lift parts and equipment weighing up to 150 lbs
- Work may involve larger equipment requiring approved lifting devices
- Role includes extensive driving, regional travel with overnight stays, customer-site visits, and working indoors and outdoors in varying weather conditions
Why Cash Depot?
- If you’re looking for variety, independence, hands-on technical work, and the chance to earn more through shift premiums and profit sharing, the Regional Float role provides the tools, training, support, and benefits to succeed
- Join a growing company where your contributions are recognized, your success is rewarded, and your work directly impacts customer satisfaction
- Apply today and build your future with Cash Depot
Equal Opportunity Employer
- Cash Depot is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the employment process
Qualifications: