Job Description: Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.
Primary Responsibilities
- Responsible for a covering a large territory for riding mower customer support
- Diagnosing and repairing TTI riding mowers in the field
- Recruiting and training new service centers for riding mower repair programs
- Training existing service centers within territory on current and new riding mowers
- Being a subject matter expert on riding mower programs
- Visiting customer residences to diagnose and repair mowers
- Visiting service centers when needed for repair assistance
- Keeping constant communication channels open with all TTI parties
- Conduct phone support for customer and service centers when needed
- Providing performance reports when requested
- Work with engineering and project management on current issues identified
- Keep an organized and clean company provided work vehicle and tools
- Other duties as assigned
Requirements
- Extensive travel within territory and some overnight stays
- Must be mechanically inclined - Specific rider repair training will be provided
- Must be able to problem solve and have critical thinking skills
- Prior presenting and/or training skills preferred
- Must demonstrate strong written and oral communication skills
- Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention
- Empathy and ability to relate to customers is necessary