Field Services Engineer – Midwest
JOB DESCRIPTION — Field Service Engineer (Midwest/Central Region)
Location: Field-based / Home-based — Midwest & Central US territory (TX, OK, AR, LA, MS, KS, MO, NE, IA, IL, IN, OH, WI, MN)
Travel: Approximately 70% regional travel
Pay Type: Salary
Our client, a leading manufacturer of nuclear measurement and radiation detection equipment, is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.
Essential Responsibilities
Install, configure, test, and commission complex nuclear measurement equipment and systems at customer sites, including proprietary hardware and software.
Follow established installation and testing procedures to verify proper system functionality and performance.
Provide customers with an overview of installed equipment, software, and basic system operating procedures.
Diagnose and troubleshoot equipment failures by analyzing hardware, software, and system-level issues.
Identify the root cause of technical problems and implement appropriate corrective actions to restore system functionality.
Collaborate closely with Technical Support and Engineering teams to investigate, isolate, and resolve complex system faults.
Prepare detailed field service reports, logs, and other documentation to accurately record completed work and communicate issues requiring additional attention.
Maintain a professional and customer-focused presence during all field assignments and interactions.
Build positive customer relationships by providing knowledgeable, responsive, and courteous service.
Additional Responsibilities
Perform equipment troubleshooting, testing, and repairs at the company facility as required.
Provide technical assistance and troubleshooting support to customers and internal teams by phone and email.
Support other service and technical activities as needed.
Essential Qualifications
Strong technical aptitude with a preferred background in
Electronics, Mechanical Engineering, Science, Physics, or a related technical discipline
.
Excellent verbal communication skills with the ability to explain technical information clearly.
Strong organizational, documentation, typing/keyboarding, and written reporting abilities.
Self-motivated and disciplined, with an entrepreneurial mindset and the ability to work effectively both independently and as part of a team.
Strong logical and analytical problem-solving skills, particularly when addressing complex technical issues.
Ability to understand and consistently follow all applicable company and job-site safety procedures.
Ability to safely lift and handle equipment weighing
50+ pounds
.
Willingness to travel approximately
70% within the assigned region
.
Valid driver's license required.
Preferred Technical Skills & Knowledge
Experience with radiation detection instrumentation, including
High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha/Beta Counting Systems
.
Familiarity with nuclear measurement software used for
gamma spectroscopy, in-vivo counting, and alpha/beta counting
.
Experience with database and reporting platforms such as
SQL Server, Crystal Reports, and/or Microsoft Access
.
Knowledge of
nuclear physics, radiation principles, and radiation detection technologies
.
Understanding of
gamma spectroscopy, alpha/beta counting, and radiation measurement principles
.
Ability to troubleshoot sophisticated systems and diagnose issues at the
modular and/or individual component level
through resolution.
Experience & Education
Required:
1–3 years of experience in a technical service, field service, technical support, or customer service role.
Demonstrated technical knowledge and customer relationship skills, with the ability to support a variety of systems and applications.
Preferred:
Associate or Bachelor's degree in
Electronics, Nuclear Engineering, or a related technical field
.
Relevant technical education combined with
4+ years of related technical experience
may be considered in place of a degree.
Previous experience with the
Naval Nuclear Power Program
is a plus.