Job Location: remote role supporting East Pennsylvania (Scranton/Wilkes-Barre
area)
What's in it for you?
Collaborate: Engage with healthcare professionals to optimize healthcare
delivery and improve patient outcomes.
Execute: Apply your mechanical skills in a dynamic and rewarding healthcare
environment while interacting with healthcare professionals.
Impact: Your work will help optimize healthcare delivery, directly impacting
patient lives.
Develop: Learn pharmacy and nursing workflows and understand how medication
management systems significantly drive efficiency and reduce wasteful
spending.
Inspire: Opportunities for advancement and learning specialized automated or
robotic products.
Field Service Engineer Level I Responsibilities and Qualifications:
Responsibilities:
Provide moderate-level onsite troubleshooting, preventive maintenance, and
emergency maintenance of Omnicell's electro-mechanical solutions.
Regularly communicate with manager-level nursing and pharmacy staff and
work on problems of moderate scope.
Basic Qualifications:
Coursework in Network Engineering, Robotics, or Electronics.
Experience working in a hospital environment.
Preferred Qualifications:
Bachelor’s Degree in Engineering/Technology or related discipline and
experience troubleshooting and repairing electronic, mechanical, or
computer devices.
Field Service Engineer Level II Responsibilities and Qualifications:
Responsibilities:
Independently perform onsite troubleshooting, preventive maintenance, and
emergency maintenance of Omnicell's electro-mechanical and automation
solutions.
Regularly communicate with director-level nursing and pharmacy staff and
tackle problems of advanced scope.
Provide coaching and mentoring as needed.
Basic Qualifications:
Coursework in Network Engineering, Robotics, or Electronics.
Experience working in a hospital environment.
Preferred Qualifications:
Bachelor’s Degree in Engineering/Technology or a related discipline AND one
year of relevant experience; OR
Associate's Degree/Trade School Certification/Military Training in an
Engineering/Technology related discipline, AND four years of relevant
experience; OR seven years equivalent experience troubleshooting and
repairing electronic, mechanical, or computer devices.
Knowledge of FDA regulations for medical devices and Quality Management
Systems.
Shared Responsibilities for both Levels:
Thoroughly document all service events according to Omnicell's policies and
procedures.
Meet company guidelines for response time and service levels.
Escalate product bugs, malfunctions, and design issues through support
channels.
Participate in various staff meetings.
Maintain service quality and customer satisfaction.
Manage parts inventory and return materials process.
Work Conditions for both Levels:
Must be able to lift 50 lbs. to approximately 5 ft. high.
Available 24 hours a day, Monday through Friday, and for weekend on-call
rotations.
Frequent local travel in the primary area.
Backup support in adjacent areas as needed.
Provide work area at home and space for trunk stock inventory.
Note: The selected individual must have a valid driver's license with an
acceptable driving record, be able to meet Omnicell's insurance coverage
requirements, and have their own vehicle in acceptable working condition.