Who we are. What we do.
We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide
As a leading provider of solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.
Bystronic Rofin. High-tech laser solutions for global markets.
In this role, you will join our Bystronic Rofin team. You will join us in creating outstanding technology solutions in the medical technology, semiconductor, and general manufacturing markets such as micro material processing, marking, engraving, and drilling.
Location: One of the following western states: AZ,UT,CO,ID,NV,OR,WA The Field Service Support will:
Play a critical role in leading delivery of the service needs of our customers within the West Region's install base
Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser cutting, welding and marking systems and subsystems
Ability to travel up to 80% to perform service within North American (primarily Western region) and internationally occasionally for training. Valid passport is required
Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability
Test, tune, and adjust equipment to obtain optimum operating performance.
Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
Support sales activities by collecting and forwarding relevant information
Report on customer spare part requirements
Serve as company liaison with customers on administrative and technical matters for assigned projects
Provide technical support via telephone/email and serve as a communication link with the internal factory staff
Education and Work Experience
Candidate must possess the following:
2-year technical degree or equivalent work experience or vocational training or U.S. Military electronics training /experience
3 - 5 years relevant field service experience
Experience with laser or optics is highly desirable
Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, software & mechanical problems
Correctly interpret electrical schematics
Computer literate education and work experience
Ability to lift and carry up to 50lbs.
Ability to work closely with a team as well as independently
Exceptional customer service skills
Excellent written and verbal communication
Command of written and spoken English