Job Summary
This is an exciting opportunity in a fast paced, customer focused, outdoor
working environment. This is a remote position where the FSR will create their
schedule and work from home when not in the field. The FSR will provide industry
leading technical and customer service for CCM’s Commercial Roofing customer
base. The FSR manages warranty inspections, job-site training, warranty claim
investigations, training, product support, and generation of internal and
external reports.
Service, promote, demonstrate, and train on the various roofing products and
accessories. Service a regional territory or customer base to ensure quality
installations of Carlisle Construction Materials products. This job typically
operates Monday – Friday, with occasional weekend work and travel.
Duties and Responsibilities:
Understand and adhere to CCM and project specific Health and Safety policies.
Schedule and complete final inspections for warranty issuance for Authorized
Applicators.
Provide on-site technical assistance at start, during, or after installation
of warranted projects.
Educate and promote proper installation of CCM products and systems.
Expected to be the day-to-day technical expert in the territory for our
customer base in which they can depend upon timely and productive responses.
Conduct warranty claim and/or product investigations when required.
Training presentations with hands-on demonstrations for new or existing
Authorized Applicators to help promote quality installations.
Develop strong internal and external working relationships.
Produce detailed written reports and letters for internal and external
distribution.
Additional duties & responsibilities as assigned.
Required Knowledge/Skills/Abilities:
General Skills
Strong work ethic and self-motivated to efficiently manage multiple tasks
while working independently.
Professional and positive working attitude with strong interpersonal and
customer service management skills.
Clear and confident verbal and written communication skills.
Technical Skills
Commercial roofing or general construction experience is preferred but not
required. CCM’s onboarding process is extensive, including training on all
products and procedures.
Ability to understand general construction related terms, documents, tools,
products, and installation practices.
Observation and attention to detail, while also being able to see the big
picture.
Comfortable working with technology (MS Office products and specific CCM
software/hardware systems.)
Education and Experience:
Required:
Minimum High School Diploma and 3 years of construction or commercial roofing
related experience.
Must possess a valid driver’s license and maintain a satisfactory driving
record in accordance with company policy.
Preferred:
Associate or bachelor’s Degree
Previous roofing or construction experience preferred (this can include
summer work between semesters, etc.)
Working Conditions:
Work in weather conditions throughout the year (heat, cold, wet conditions).
Travel by air and motor vehicles is required and frequency will vary based on
assigned territory.
Overnight travel will be required based on demand and size of the territory.
Will be on active construction sites on a regular basis.
Training & Travel Requirements:
This position includes a paid 9–12-week training program consisting of both
classroom instruction at our corporate office in Carlisle, PA and hands-on field
training at various locations throughout the United States. Travel, lodging, and
meal expenses during training are fully covered by the company.
During the training period, employees should expect a combination of travel and
time spent in Carlisle, PA. While some weekends may allow for travel home,
candidates must be available to remain in Carlisle on destinated weeks as needed
throughout the duration of the program.
Anticipated Start Date: Monday, September 28, 2026
Physical Requirements:
OCCASIONALLY
FREQUENTLY
CONTINUOUSLY
(0-30%)
(31-60%)
(61-100%)
LIFTING OR CARRYING
· 1-10 LBS
X
· 11-20 LBS
X
· 21-40 LBS
X
· 41-50 LBS
X
· 51 OR MORE LBS
X
PUSHING OR PULLING:
· 1-40 LBS
X
· 41-50 LBS
X
· 51 OR MORE LBS
X
BENDING OR STOOPING
X
REACHING ABOVE SHOULDER LEVEL
X
DRIVING AUTOMATIC EQUIP. VEHICLES
X
OPERATE MACHINERY OR POWER TOOLS
X
CLIMBING (LADDERS, STAIRS, ETC.)
X
WALKING
X
STANDING
X
SITTING
X
WORKING IN EXTREME TEMPERATURES
X
REPETATIVE MOTION INCLUDING BUT NOT LIMITED TO: WRISTS, HANDS AND/OR FINGERS)
X
VISION
X
HEARING
X
DEXTERITY
X
HAND EYE COORDINATION
X
#LI-JS1