Job Description:
• Oversee all operational functions within the Field Service Operations team
• Lead and develop staff
• Strengthen processes
• Partner closely with sales teams
• Implement strategies that elevate performance and customer satisfaction
• Manage technicians across multiple locations
• Review performance metrics
• Address operational challenges
• Collaborate with sales teams to validate project feasibility
• Serve as the escalation point for urgent customer needs
• Identify opportunities to improve workflows, reduce costs, and boost quality
Requirements:
• Bachelor’s degree in Business, Finance, Engineering, or a related field
• Five years of relevant experience required; 7+ years preferred
• Strong background in electrical substation maintenance with an emphasis on medium‑voltage power transformers
• Understanding of electrical substation testing, safety standards, asset management, and life‑extension practices.
Benefits:
• medical, dental, vision, life, and disability coverage
• retirement offerings vary by location but include employer contributions to retirement plans
• Employee Stock Ownership Plan (ESOP)
• corporate bonus plan
• paid time off
• sick pay
• floating holidays
• access to programs such as flexible spending accounts or similar consumer benefits
• education assistance