Field Service Engineer (NanoZoomer)
Hamamatsu, one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Field Service Engineer - NanoZoomer. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology.
Responsibilities include:
Location:
This is a remote position.
Required Qualifications:
Preferred Qualifications:
This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).
Pay Range
The target base salary for this role at commencement of employment is expected to be between $100,000 - $115,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications.
Benefits
Hamamatsu offers a competitive salary and an excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
Referral Tier:2
Hamamatsu, one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Field Service Engineer - NanoZoomer. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology.
Responsibilities include:
- Independently perform preventive maintenance services.
- Independently diagnose and repair equipment failures.
- Lead standard product installations and system acceptance testing.
- Manage customer service activities and expectations.
- Perform software updates, hardware upgrades, and system integrations.
- Coordinate service activities with customers and internal departments.
- Provide technical guidance and mentoring to Level 1 engineers.
- Maintain accurate service documentation and reports.
Location:
This is a remote position.
Required Qualifications:
- Bachelor’s Degree in either Electronics, Engineering, Physics, Material Science and 3 years’ experience in Failure Analysis or Semiconductor industry.
- Strong knowledge of NanoZoomer, FDSS, and FA product operation.
- Ability to diagnose complex mechanical, electrical, optical, and software issues.
- Understanding of networking, servers, and workstation requirements.
- Ability to interpret schematics and technical documentation.
- Ability to train customers on basic operation and maintenance.
- Previous experience in servicing, maintaining, troubleshooting scientific/technical equipment, operation of digital volt meters and oscilloscopes.
- Demonstrate good mechanical ability.
- Demonstrate strong troubleshooting skills with attention to detail and ability to read and work from schematics.
- Computer hardware knowledge, installation of hardware, software, drivers, and operating systems.
- Adherence to customer rules and policies regarding worksite behavior and safety.
- Demonstrate good verbal and written communication skills.
- Microsoft Word and Excel.
- Ability to travel on short notice.
- Ability to travel from 50% to 75% of the time with possible travel outside the US.
- Self-managed, takes ownership of customer satisfaction and expectations.
- The ability to transport yourself to and from appointments.
Preferred Qualifications:
- Past experience using, servicing, installing imaging or scanning equipment components.
- Experience with mechanical systems, robotics, or sample handling.
- Microsoft Dynamics CE
- Work independently or cooperatively in a team or with customers.
This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).
Pay Range
The target base salary for this role at commencement of employment is expected to be between $100,000 - $115,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications.
Benefits
Hamamatsu offers a competitive salary and an excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
Referral Tier:2
Bachelor's in electronics, engineering, physics, or material science; 3+ years failure analysis or semiconductor experience; strong knowledge of NanoZoomer, FDSS, FA products; ability to diagnose complex issues; travel 50-75% including outside US; valid driver's license.
Key Responsibilities
- performing preventive maintenance
- diagnosing equipment failures
- leading installations
Skills & Tools
Microsoft Word, Microsoft Excel, Microsoft Dynamics CE, digital volt meters, oscilloscopes
Job Details
- Category: Engineering
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 100,000 – 115,000 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Hamamatsu Corporation
A supplier of advanced light detectors and detector systems for industrial, scientific, and commercial applications. — Industry: Manufacturing