Work Schedule
- Standard (Mon-Fri)
Environmental Conditions
- Able to lift 40 lbs. without assistance
Job Description
- As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
- Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
- We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.
Opportunities
- We have multiple opportunities to join our Field Service Engineering team at different levels across the upper 48 states:
- Field Service Engineer I
- Field Service Engineer II
- Field Service Engineer III
- Level placement will depend on education, technical expertise, and years of experience.
- We actively recruit throughout the year to support customer needs in multiple regions.
- Candidates who apply may be considered for current or future openings aligned with their experience and location preferences.
Company Overview
- When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery.
- With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
- The Materials and Structural Analysis Division (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world.
- The MSD Electron Microscopy business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers at the micro-, nano-, and picometer scales.
Position Overview
- As a Field Service Engineer, you will support the installation, maintenance, and repair of sophisticated electron microscopy and analytical instrumentation.
- You will work with advanced technologies while delivering exceptional technical service to customers across semiconductor, research institutions, universities, government laboratories, and industrial facilities.
- In this role, you will troubleshoot complex systems, conduct preventive maintenance, and ensure instrumentation operates at optimal performance.
- Field Service Engineers work closely with customers and internal engineering teams to maintain system reliability and support scientific discovery.
- Depending on experience level, responsibilities may include independent troubleshooting, complex system installations, mentoring other engineers, and serving as a technical escalation point within the service organization.
Key Responsibilities
- Install, maintain, repair, and calibrate electron microscopy systems, including:
- Scanning Electron Microscopes (SEM)
- Transmission Electron Microscopes (TEM)
- Focused Ion Beam (FIB) systems
- Conduct scheduled preventive maintenance to ensure optimal system performance.
- Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software.
- Provide technical support to customers and collaborate with other field service engineers to resolve service challenges.
- Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime.
- Travel to customer sites to install equipment, perform repairs, and support system operation.
- Document service activities and submit detailed field service reports.
- Provide training and technical guidance to customers on system operation and maintenance.
- Follow all safety procedures and quality standards while servicing equipment in laboratory environments.
- Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement.
- Support updates to technical documentation and service procedures.
- For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource.
Minimum Requirements
- Education
- Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems.
- Experience
- Field Service Engineer I: 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems.
- Field Service Engineer II: 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation.
- Field Service Engineer III: 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues.
- Additional Requirements
- Valid driver’s license
- Ability to travel up to 75% within assigned territory
- Ability to lift up to 50 lbs. and work in laboratory environments
- English proficiency required, additional languages beneficial
Preferred Technical Experience
- Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems
- Experience diagnosing and repairing ultra-high vacuum (UHV) systems
- Experience working with high voltage equipment
- Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
- Ability to read and interpret technical documentation, schematics, and system diagrams
Skills and Qualifications
- Excellent customer service and communication skills
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office and service management software
- Strong analytical and problem-solving abilities
- Ability to work independently in a field-based environment
- Ability to train and support customers on system operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated commitment to safety protocols and quality standards
- Demonstrated success contributing to customer satisfaction goals
Compensation and Benefits
- The hourly pay range estimated for this position Engineer II, Field Service based in Minnesota is $28.85–$43.27.
- This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
- We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
- For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards