Description
Landa is seeking a Field Service Engineer (FSE) to ensure optimal customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and strengthening customer relationships.
Responsibilities
- Transfer of technical knowledge to press operators to resolve on-site technical issues.
- Escalate complex issues to Landa’s worldwide teams to ensure optimal, effective treatment.
- Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity.
Requirements
- 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
- Experience in inkjet systems
- End-to-end, highly-skilled technical capabilities and strong troubleshooting skills
- Valid driving license
Attributes
- Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers' sites (including overnight trips)
- Ability to work under remote supervision and perform well under pressure
- Excellent interpersonal skills, working with global customers and colleagues
- "Can do" approach using established technical policies and procedures to effectively handle customer issues
- Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
- Self-motivated and able to work in a dynamic workplace
- Clear and effective English communication skills
2+ years product support in graphic arts for digital printers or offset presses; experience in inkjet systems; strong troubleshooting; valid driving license; flexible hours; 60-70% travel; English communication.
Key Responsibilities
- providing technical support
- resolving on-site issues
- escalating complex issues
Job Details
- Category: Engineering
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Dublin, County Dublin, Ireland
- Languages: English
About Landa Corporation
A digital printing company that developed Nanography, a new printing technology for commercial, packaging, and publishing markets. — Industry: Manufacturing