Job Details
Job Location: New Jersey - Remote - Wayne, NJ 07470
Position Type: Full Time
Salary Range: $90,000.00 - $105,000.00 Salary/year
Travel Percentage: Road Warrior
Job Shift: Day
Job Category: Engineering
Field Service Engineer (X-Ray)
Job Summary
Using established company guidelines, perform on-site installation, preventive maintenance, routine repair and calibration of company’s products and equipment. Installs and services KMHA products in an assigned territory.
Essential Functions/Responsibilities
- Performs on-site installation, preventive maintenance, routine repair and calibration of company’s products and equipment.
- Provides support to KMHA sales, service and management teams.
- Serves as customer contact on technical and service related problems.
- Isolates start-up malfunctions and takes corrective action.
- Train customer personnel in equipment operation and maintenance.
- Represents company in dealings with customers.
- Prepares daily logs and reports of work performed.
- Assigned projects are diverse in problem solving.
- Experience with installation and service of CR/DR modality products.
- General knowledge and understanding of DICOM.
- Preferably experience with construction and service of X-Ray rooms and /or portable products.
QualificationsRequirements and Qualifications Core Competencies
Technical Proficiency
- Applies deep understanding of systems and equipment to troubleshoot and resolve complex technical issues.
- Continuously updates skills and shares technical knowledge with the team.
Problem Solving & Critical Thinking
- Diagnoses problems quickly and accurately using data and experience.
- Develops effective solutions independently or collaboratively under time-sensitive conditions.
Project & Time Management
- Manages multiple priorities efficiently, meeting deadlines and budget constraints.
- Coordinates field projects, communicates progress, and adjusts plans to ensure success.
Customer Focus
- Delivers responsive, respectful, and solution-oriented service.
- Handles difficult situations with professionalism and empathy, actively seeking feedback for improvement.
Communication Skills
- Communicates clearly and confidently—both verbally and in writing.
- Listens actively, responds constructively, and adapts communication style to audience needs.
Team Collaboration
- Works effectively with cross-functional teams, sharing knowledge and supporting collective success.
- Promotes a positive team environment through openness, accountability, and reliability.
Leadership & Accountability
- Takes initiative, demonstrates ownership, and follows through on commitments.
- Provides mentorship, supports continuous improvement, and helps build team capability.
Quality & Compliance
- Adheres to all regulatory, safety, and quality standards including ISO-9001 and 21 CFR 820.
- Proactively identifies areas for improvement and drives high standards in service delivery.
Adaptability & Strategic Awareness
- Adjusts to changing conditions and customer needs with a proactive mindset.
- Understands organizational goals and contributes to broader business success.
Travel requirements
- Domestic travel approximately 50-75%, including visits to KMHA customer locations, sales conferences, dealer locations, and/or field service territories.
- International travel may be required for product training or development of training programs.