Description
Landa is seeking a Field Service Engineer (FSE) to ensure optimal customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and strengthening customer relationships.
Responsibilities
- Transfer of technical knowledge to press operators to resolve on-site technical issues.
- Escalate complex issues to Landa’s worldwide teams to ensure optimal, effective treatment.
- Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity.
Requirements
- 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
- Experience in inkjet systems
- End-to-end, highly-skilled technical capabilities and strong troubleshooting skills
- Valid driving license
Attributes
- Availability to work flexible hours, with the ability to travel to customers' sites (including overnight trips)
- Ability to work under remote supervision and perform well under pressure
- Excellent interpersonal skills, working with global customers and colleagues
- "Can do" approach using established technical policies and procedures to effectively handle customer issues
- Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
- Self-motivated and able to work in a dynamic workplace
- Clear and effective English communication skills
Requires 2+ years in graphic arts product support, experience with digital or offset presses and inkjet systems, strong troubleshooting, a valid driving license, travel availability, and clear English communication.
Key Responsibilities
- transferring knowledge
- resolving issues
- supporting customers
Skills & Tools
Nanography, inkjet systems
Job Details
- Category: Engineering
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Munich, Bavaria, Germany
- Languages: English
About Landa Corporation
A digital printing technology company developing Nanography presses for commercial, packaging, and publishing markets. — Industry: Manufacturing