Legrand has an exciting opportunity for a Field Service Coordinator to join the
Data Center Power and Control Starline Team. This is a REMOTE position where you
will work Eastern/Central Time Zone working hours. The Field Service Coordinator
supports a wide variety of Field Services-related work that varies daily and
includes collaboration with sales, marketing, purchasing, and accounting. The
position will report to the Field Services Manager and work closely with
Regional Sales Managers and the sales rep network to support strong customer
relationships and smooth department operations. The role will provide the
successful applicant with opportunities for professional growth as the Field
Services department grows.
RESPONSIBILITIES
This position will require availability to work with clients and technicians
during regular business hours and may be eligible for overtime on occasion.
Manage daily business tasks to ensure that all service operations are
scheduled, completed, and invoiced to the customer.
Create and issue purchase orders to third-party contractors.
Direct the tasks of administrative personnel to ensure the appropriate
personnel and equipment are scheduled for the appropriate location and time.
Handle order entry that may be received via email or phone. Orders are
entered using the company’s ERP (Enterprise Resource Planning) system.
Although quotes are primarily developed by independent sales representatives,
internal personnel may prepare quotes in some situations. The Field Services
department will have many customized jobs that require specialized quoting
and coordination between Legrand and third-party service providers.
Resolve customer service issues, including, but not limited to, tracking
orders, providing technical assistance regarding services, confirming on-site
service dates, and obtaining on-site requirements prior to the work being
performed.
Manage general administrative tasks.
Work closely with other departments and maintain basic business knowledge to
understand where and how to provide and obtain relevant information.
Manage the Load Bank rental fleet inventory and schedule shipments and
pickups.
Perform additional position-related duties as assigned.
QUALIFICATIONS
Education:
Associate degree preferred or equivalent experience.
Three to five years of experience in a technical customer service role.
Experience with Microsoft Office Suite.
Prior experience using an ERP system is a plus.
Prior experience using Salesforce or scheduling software.
Skills/Knowledge/Abilities:
Demonstrates a high level of attention to detail and accuracy.
Knowledge of principles and processes for providing high-quality customer
service, including customer needs assessment, meeting quality standards for
services, and evaluating customer satisfaction.
Good working knowledge of word processing, spreadsheet programs, file and
record management, and other office procedures.
Basic bookkeeping and financial skills.
Effectively listens to and understands the perspectives of others, asks
thoughtful questions, and seeks clarification when needed to ensure clear
communication.
Ability to meet deadlines and manage their time.
Actively looks for ways to help others.
Applies critical thinking, logic, and sound judgment to evaluate alternatives
and identify effective solutions to challenges.
Ability to establish and maintain interpersonal relationships by developing
constructive and cooperative working relationships with others and
maintaining them over time.
Salary and Benefits: $65,000 - $85,000 base plus bonus
LNCA offers comprehensive medical, dental and vision coverage, as well as
distinctive benefits like a high employer 401K match, above-benchmark paid
maternity and parental leave, paid time off to volunteer, and an active/growing
Employee Resource Group network. LNCA is an employee-centered, growing company
with tremendous opportunity
Working Conditions/Physical Requirements:
Work performed in an office setting.
Ability to sit for prolonged periods.
The employee must occasionally lift and/or move up to 25 lbs.
About Legrand
Legrand is the global specialist in electrical and digital building
infrastructures. Our comprehensive offering of solutions for residential,
commercial, and data center markets makes us a benchmark for customers
worldwide. We harness technological and societal trends with lasting impacts on
buildings with the purpose of improving life by transforming the spaces where
people live, work, and meet with electrical and digital infrastructures and
connected solutions that are simple, innovative, and sustainable. Legrand is a
global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For
more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting &
Controls, Electrical, and Data Center markets. LNCA offers comprehensive
medical, dental, and vision coverage, as well as distinctive benefits like a
high employer 401K match, paid time off (PTO) and holiday pay, short-term and
long-term disability benefit plans, above-benchmark paid maternity and parental
leave, bonus opportunities in accordance with the Company’s incentive plans,
paid time off to volunteer, and an active/growing Employee Resource Group
network. For more information, visit legrand.us
[https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.legrand.us%2F&data=05%7C02%7Cglen.gracia%40legrand.com%7Cfcf5f2be05474ce1cbfb08dd3a664e0e%7C199686b5bef4496087867a6b1888fee3%7C0%7C0%7C638730933237519237%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ARsMSODB2LEc0e7YpDqRtjG%2FhNvIklc3hL6P%2FLEB5TU%3D&reserved=0]
About Legrand’s Data Center Power and Control Division
The industry-leading brands of Approved Networks, Ortronics, Raritan, Server
Technology, and Starline empower Legrand’s Data, Power & Control to produce
innovative solutions for data centers, building networks, and facility
infrastructures. Our division designs, manufactures, and markets world-class
products for a more productive and sustainable future. The exceptional
reliability of our technologies results from decades of proven performance and a
dedication to research and development.
http://www.legrand.us [http://www.legrand.us/]
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http://www.linkedin.com/company/44580 [http://www.linkedin.com/company/44580]
http://twitter.com/legrandNA [http://twitter.com/legrandNA]
Equal Opportunity Employer