Job Summary
The Claims Senior Representative-Property Field serves as a technical expert on
claims adjusting. The role determines coverage and investigates, analyzes,
negotiates, and settles claims not requiring outside investigation. The role
delivers quality customer service in a high volume, moderate complexity work
environment and mentors less experienced Adjusters on the team. Westfield
Property Claims resolves first party personal, commercial, and agriculture
property claims, including structural damage, business and personal property,
and business income losses.
Job Responsibilities
Determines whether proper coverage exists for the type of claim assigned.
Investigates thoroughly to obtain relevant facts concerning all aspects of
the claim, such as coverage, legal climate, potential exposure, and damages,
and makes decisions on claim resolution.
Meets established goals & objectives, arranges for salvage disposition and
other recovery proceedings as necessary, participates in claim file reviews
and audits with customer and broker.
Provides support in negotiation of settlements with insureds, claimants,
vendors, attorneys, and other insurance companies.
Manages approved vendors and counsel utilized as necessary in the claim
process, including approval of investigation plans and budgets. Monitors,
reviews, and issues payments to vendors and counsel in accordance with
guidelines and standards.
Supports to review proper reserves for each claim based upon thorough
investigation, evaluation, and experience.
Identifies and refers all claims to management for further handling and
assignment instructions.
Refers claims exceeding authority to appropriate manager or complex claims
specialist with recommendations.
Formulates sound recommendations for claims file handling, subsequent
transactions, and renewal processing.
Requests additional information from an agent, identifies the need for
referral to the field based on underwriting guidelines.
Maintains effective and ongoing communication with insureds, claimants,
agents, attorneys, other insurance companies, representatives, vendors, and
company personnel.
Completes appropriate reports to ensure that the claim status is clearly
documented, obtains all necessary documentation to support claim evaluation.
Interprets complex and detailed documents such as contracts, legal documents,
insurance regulations and policies as needed.
Maintains knowledge of related coverage, law, and legislative environment and
trends, participates in professional industry groups staying abreast of
industry changes and advancements and incorporates best practices.
Adjusting first party homeowners and commercial property claims.
Efficient in use of Xactimate to evaluate first party property claims.
For field roles only: Travels as often as needed including regular
utilization of assigned fleet vehicle in order to cover assigned territory.
This may involve traveling on short notice or other daily driving duties as
assigned. May be required to travel for extended periods to fulfill storm
duty responsibilities.
Job Qualifications
4+ years of Claims Handling experience.
Bachelor's degree in Business, Communication, or a related field and/or
commensurate work experience.
For field roles only: Valid driver’s license and a driving record that
conforms to company standards.
Location
Remote
Licenses and Certifications
Certified Professional Claims Management (CPCM) (preferred)
Behavioral Competencies
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Nimble Learning
Technical Skills
Account Management
Claims Investigations
Claims Adjustment
Financial controls
Case Management
Customer Relationship Management
Project Management
Business Process Improvement
Auditing
Data Analysis and Reporting
This job description describes the general nature and level of work performed in
this role. It is not intended to be an exhaustive list of all duties, skills,
responsibilities, knowledge, etc. These may be subject to change and additional
functions may be assigned as needed by management.
Founded in 1848, Westfield is a global leader in property and casualty
insurance, delivering superior risk insights and innovative solutions to
customers through a diverse portfolio of insurance products. Westfield
underwrites commercial, personal, surety, and specialty lines of coverage
through a network of leading independent agents and brokers in the United States
and specialty products through Lloyd’s of London Syndicate 1200. As a mutual
insurance company with more than 3,000 employees, Westfield has revenues in
excess of $4 billion and more than $10 billion in assets.