Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
The Telesales Supervisor will lead a fast-paced, high-energy sales team and will be responsible for driving daily team performance while ensuring individual and team goals are met or exceeded. Success in this role requires more than managing metrics; it requires a strong understanding of the sales process and the ability to coach specific behaviors that directly impact sales outcomes. The ideal candidate thrives in a dynamic environment and is passionate about developing team members to improve performance and close deals effectively.
Duties and responsibilities
- Lead and motivate a remote team of Telesales agents in a fast-paced, goal-oriented environment
- Monitor team KPIs and hold team members accountable for hitting performance targets
- Identify sales behaviors that drive success, and provide real-time, actionable coaching
- Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth
- Foster a culture of urgency, ownership, and continual improvement
- Partner with training and sales leadership to enhance process and skill development
Skills and Competencies
- Proven ability to coach and manage employee performance using call center KPIs
- Strong technical skills, including experience with Windows-based systems and call center software
- Excellent verbal and written communication skills
- Strong leadership and team management abilities
- Ability to motivate and develop employees in a performance-driven environment
- Strong problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced operational environment
- Strong organizational skills and attention to detail
- Ability to analyze performance trends and implement improvement strategies
Minimum Education and Experience Required
- High School Diploma or equivalent
- Active resident Health Insurance Producer License in resident state
- Minimum of one year of recent experience as a call center supervisor
- Healthcare or telesales supervisory experience preferred
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