POSITION SUMMARY The individual in the role is responsible for technical and sales training as well as customer, project and field support for WAI customers across all market channels.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct technical and sales training sessions at customer sites, trade shows, and sales meetings
Plan and coordinate all training sessions and schedules in collaboration with customer representatives
Collaborate with customer commercial sales managers to support their efforts in promoting and educating clients on WAI products
Deliver comprehensive training sessions to educate customers on technical and non-technical aspects, including Q&A sessions
Provide problem-solving support to address customer issues related to WAI products during customer visits
Stay updated on customer commercial sales programs and promotions
Cultivate and maintain ongoing business relationships with customers to foster long-term partnerships
Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development
Undertakes additional responsibilities and tasks as directed by management
Requirements
QUALIFICATIONS (Education, Experience, & Skills required)
Bachelor's degree in Business, Science or related field
5 years’ experience working directly within the automotive industry – parts manufacturer or distributor, service departments, dealerships, vehicle maintenance environment; Or combination of equivalent education and experience equivalent
Experience includes familiarity with vehicle maintenance and diagnosis, knowledge of OE or aftermarket components
Ability to travel 75% of time
Ability to build mutually beneficial partnerships with customers
Proficient in Microsoft Office applications such as Excel, Word, and Outlook, etc.
Exhibits professional experience working collaboratively in a team environment
Demonstrates skill in writing routine reports and correspondence
Possesses advanced verbal communication skills, with the ability to address groups of customers or employees in an organization
Must possess excellent communication skills, both written and verbal
Demonstrates a high level of accuracy and thoroughness in work
Displays diligence in completing tasks in a timely manner, utilizing effective time management skills