A growing organization is seeking a Regional Operations Manager to oversee operational support functions across a multi-state territory.
This role is responsible for ensuring operational consistency across multiple locations while providing leadership to teams supporting inventory management, shipping and receiving, billing, forecasting, customer support, purchasing, and service coordination functions.
The ideal candidate will bring a strong operations background, experience managing multi-site teams, and the ability to leverage metrics and data to drive performance improvements and business decisions.
Responsibilities:
Oversee operational activities across multiple locations, ensuring consistency, efficiency, and adherence to established processes.
Provide leadership for inventory management, shipping and receiving, purchasing, billing, forecasting, and operational support functions.
Partner with internal teams to review workload, work-in-progress (WIP), forecasting, and operational priorities.
Monitor key operational metrics and identify opportunities for improvement.
Analyze inventory, billing, forecasting, productivity, and service-related data to drive operational decisions.
Address operational challenges related to inventory, customer issues, vendor concerns, and workflow efficiency.
Ensure locations operate in alignment with company standards and best practices.
Lead, coach, and support employees across several locations.
Conduct regular one-on-one meetings, performance conversations, and employee development discussions.
Drive accountability through clear expectations, performance metrics, and ongoing communication.
Support employee engagement, retention, and succession planning initiatives.
Build strong relationships across geographically dispersed teams.
Collaborate with Operations, Service, and Sales leadership to support business objectives.
Communicate operational performance, challenges, and opportunities to leadership.
Support organizational initiatives and process alignment efforts.
Partner with peers to share best practices and improve operational performance across the organization.
Qualifications:
5+ years of leadership experience in operations, distribution, logistics, warehouse operations, branch operations, field operations, service operations, or a similar environment.
Experience overseeing inventory management, shipping and receiving, purchasing, billing, forecasting, or related operational functions.
Experience managing teams across multiple locations.
Strong understanding of KPIs, operational reporting, and performance metrics.
Demonstrated ability to use data to solve problems and drive operational improvements.
Experience making independent business decisions in a fast-paced environment.
Strong communication and leadership skills with the ability to influence teams and build relationships.
Ability to travel approximately one week per month.
Experience within distribution, logistics, field service, industrial services, manufacturing, warehouse operations, or multi-site operational environments.
Experience with ERP, inventory management, warehouse management, CRM, or operational reporting systems.
Bachelor's degree preferred; equivalent experience considered.
Compensation & Benefits:
$80,000-95,000
Company vehicle and fuel card
Medical, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Annual merit review program