Oxford Nanopore Technologies (ONT) is seeking a commercially focused and
customer-oriented Field Applications Scientist (FAS) to join our Technical
Services team. Reporting to the Technical Services Manager, you will work
closely with customers, prospective clients, and internal stakeholders to drive
technology adoption, support business growth, and ensure customer success with
ONT products and workflows.
This is a highly customer-facing role that combines technical expertise with
commercial awareness. The successful candidate will partner closely with Sales
and cross-functional teams to support strategic opportunities, deliver technical
guidance, and build strong customer relationships. Success in this role requires
excellent communication skills, scientific credibility, and the ability to
provide creative solutions to complex challenges.
This is a field-based role supporting the Southern Plains territory, including
Missouri, Kansas, Iowa, Nebraska, Oklahoma, and Arkansas. Candidates must reside
within the territory, with a preference for individuals based in Kansas City,
St. Louis, or Oklahoma City. Kansas City is particularly well positioned given
its central location within the territory.
Frequent travel is required, averaging approximately 50% and occasionally
reaching up to 70%, including both air and ground travel across the region.
Responsibilities include, but not limited to:
Partner with Sales to support commercial opportunities and provide technical
expertise throughout the customer lifecycle.
Deliver pre-sales and post-sales technical support, including customer
consultations, workflow discussions, training, and troubleshooting.
Build and maintain strong technical relationships with customers, ensuring
successful adoption and utilization of ONT technologies.
Deliver presentations, workshops, seminars, and training to a wide range of
audiences.
Collaborate effectively with Technical Services, Sales, Product Management,
Marketing, and other internal teams to achieve customer and business
objectives.
Develop and execute engagement plans for strategic accounts, aligned to
customer needs and business priorities.
Provide timely customer, market, and competitive feedback to internal
stakeholders.
Accurately document customer interactions and support activities within ONT's
CRM systems.
Contribute to a team-first culture by supporting colleagues, customers, and
strategic initiatives beyond assigned territory responsibilities when
required.
Frequent travel is expected as part of this role.
What We’re Looking For
A commercially focused scientist who can balance technical excellence with
customer and business objectives.
An exceptional communicator and presenter, capable of engaging both technical
and non-technical stakeholders.
A collaborative team player who works effectively across territories and
functions.
A strong partner to Sales and other internal teams in supporting account
strategies and commercial growth.
A proactive and creative problem-solver with excellent troubleshooting
skills.
A self-motivated individual who thrives in a dynamic, customer-facing
environment.
Required Qualifications
PhD in Life Sciences preferred, or a Master’s degree with relevant
commercial, customer-facing, or scientific applications experience.
Strong laboratory background in molecular biology, genetics, genomics,
sequencing, or a closely related discipline.
Experience supporting experimental design, sample preparation, workflow
optimization, and data analysis.
An exceptional scientific communicator and presenter who can translate
complex technical concepts into compelling, customer-relevant stories.
Demonstrated scientific troubleshooting and problem-solving capabilities.
Strong organizational skills with the ability to manage multiple priorities.
Proficiency with Microsoft Office applications.
Preferred Qualifications
Experience with next-generation sequencing technologies and workflows
strongly preferred; direct Oxford Nanopore or long-read sequencing experience
is advantageous but not required
Ability to uncover underlying customer needs, identify opportunities for
broader technology adoption, and proactively partner with Sales to grow
accounts.
Experience delivering scientific training, workshops, or customer
presentations.
Familiarity with CRM systems such as Salesforce.
The salary for this role is between $101,000 and $120,000 USD. The salary
offered will reflect the skills and experience of the candidate.
Certain roles within ONT are eligible for annual bonus and stock. These awards
are allocated based on individual performance.
Employees based in the US have the option to choose healthcare
benefits, participate in the company 401(k) plan and company match, we also
offer short-term and long-term disability coverage, basic life insurance, and
commuter benefits to name a few.
We are proud to be an equal opportunity employer. We select and employ
candidates only in accordance with their merits, qualifications, and abilities
to perform the duties of the job regardless of gender, marital status, race,
religion, color, age, disability, sexual orientation, military or veteran
status. If you require an accommodation to complete the application or interview
process, please contact human.resources@nanoporetech.com
[human.resources@nanoporetech.com]
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to
society through enabling the analysis of anything, by anyone, anywhere. The
company has developed a new generation of nanopore-based sensing technology for
faster, information rich, accessible and affordable molecular analysis. The
first application is DNA/RNA sequencing, and the technology is in development
for the analysis of other types of molecules including proteins. The technology
is used to understand and characterise the biology of humans and diseases such
as cancer, plants, animals, bacteria, viruses, and whole environments. With a
thriving culture of ambition and strong innovation goals, Oxford Nanopore is a
UK headquartered company with global operations and customers in more than 125
countries.