Job Description:
• Support customer evaluations, application assessments, and technical consultations
• Translate process requirements into product and workflow recommendations
• Provide troubleshooting and training for upstream systems, including bioreactors, PAT, SCADA, automation solutions, and associated consumables
• Execute application trials, validations, proof-of-concept activities, and customer training
• Design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes
• Resolve technical inquiries, application challenges, and product performance issues
• Coordinate corrective actions with relevant functions
• Provide application expertise throughout opportunity development
• Contribute technical insights, competitive positioning, and solution recommendations
• Capture customer feedback, application trends, and competitive intelligence
• Share actionable recommendations with Product Management and stakeholders
• Support training of Field Application Specialists and Sales colleagues
• Train customers on new technologies and support initial start-up operations
• Contribute to internal learning and team capability building
• Support the Quality Department during complaint investigations
• Provide monthly reports on territory activities to management
Requirements:
• Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience; Master’s degree preferred
• 3+ years of application support, technical support, field application, laboratory, process development, or related customer-facing experience within upstream bioprocessing environments
• Experience within Process Development, MSAT, cGMP Manufacturing, and/or Tech Transfer teams
• Experience in biologics or cell and gene therapy applications is a plus
• In-depth knowledge and hands-on experience with Ambr bioreactors and associated customer workflows
• Experience with high-throughput experimental design is a plus
• Ability to troubleshoot technical and application-related issues within customer environments
• Hands-on capability conducting demonstrations, evaluations, trials, and customer training
• Ability to document findings, outcomes, and recommendations in a structured manner
• Ability to collaborate with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix environment
• Strong customer orientation and ability to translate customer needs into effective application solutions
• Excellent communication and presentation skills
• Proficiency with Microsoft Office
• Experience with Salesforce, Tableau, and system control software is a plus
• Willingness to travel more than 50%
• Ability to lift up to 50 lbs
Benefits:
• Sales incentive plan
• Car allowance
• Mentoring
• Leadership programs
• Internal seminar offerings
• Paid vacation
• Sick time
• Corporate holidays
• Community service day
• Flexible work schedules
• Comprehensive onboarding, including a virtual online platform
• International collaboration
• Medical plans
• Dental insurance
• Vision insurance
• EAP
• Wellness programs
• Smart buildings with the latest technology and equipment
• 401(k) with generous company match
• HSA
• FSA for dependent care and healthcare spending
• Transportation Commuter Account
• Basic Life Insurance
• AD&D
• Family Planning & Women’s Health
• Health Advocate
• Supplemental Life Insurance for employee, spouse, and dependents
• Legal Services
• LTD & STD
• Critical Illness Insurance
• Student Loan Tuition Refinance Service